Review Time
🚨 Extremely Disappointing Experience with the Service 🚨 I had a terrible experience from start to finish with the service — from ordering and logistics to delivery. I spent a significant amount on three live plants, but all of them arrived in a damaged and lifeless state. Despite providing clear photos and emails, there was no proactive response from their side. I had to keep following up, only to be met with silence and delays. When I finally reached customer support, the representative outright denied a refund, citing 'company policy' — even though the plants were clearly damaged upon arrival. For a business dealing in live products, this level of indifference, poor service, and lack of accountability is unacceptable. The overall response and resolution experience was disappointing and unprofessional. ❌ Money wasted
❌ Time wasted
❌ No ownership of customer issues I do not recommend this service or its products to anyone. Please think twice before placing an order. #CustomerExperience #PoorService #OnlineShopping #BuyerBeware
If there were an option for negative stars, I would gladly choose that for the company. I ordered an XL plant and paid a considerable amount, expecting at least a basic level of professionalism. Instead, the entire experience has been a series of unfortunate events.
First, they sent the wrong plant — not just a minor mix-up, but an entirely different product from what I ordered. When I brought this to their attention, they requested a return. That was fine, but then the company couldn't even handle the simplest task: providing the courier with the correct return information. The courier kept inquiring for details, forcing me to step in and provide the necessary information myself.
What ensued was days of endless back-and-forth, futile emails, repeated apologies, and absolutely no progress. Their customer service is genuinely among the worst I've encountered — uninformed, unhelpful, and robotic. Each response feels like a copy-paste job, and not a single representative offered a real solution.
And the cherry on top? After all this, there is still no resolution or refund. My money is stuck, the issue remains unresolved, and the company acts like it’s not their concern.
Honestly, a business this negligent, disorganized, and indifferent has no right to operate. They should consider closing down.
If I could give negative stars, I would. I ordered a large plant and paid a considerable amount, expecting at least basic professionalism. Instead, the entire experience has been a series of disasters. They sent the wrong plant — not just a minor error, but a completely different item. When I raised the issue, they asked for a return, which was fine, but then they failed to provide the courier with the correct return information. I had to supply the details myself. What followed was a frustrating series of emails, empty apologies, and no action. Their customer service is among the worst I've encountered — unhelpful and robotic. Every response feels generic, and no one has offered a real solution. After all this, there's still no resolution or refund. My money is stuck, the issue remains unresolved, and the company acts as if it's not their problem. A company this careless and disorganized should not be in business.
I ordered a plant and it took 7-8 days to dispatch. When it finally arrived, it was damaged and poorly packaged. I reached out to the team, but they are unresponsive. My order was placed on October 3, and as of November 2, there's been no resolution or refund. The customer care team keeps asking for photos and videos of the plant, which is frustrating after waiting so long. This experience has been terrible, and I will never order from them again.
I ordered plants as Diwali gifts for my clients, but they were delivered late and in dry, unusable condition. This has wasted my money and embarrassed me in front of my clients. To make matters worse, I can't even post a review or upload photos of the damaged plants on their portal. This lack of transparency shows a serious problem with their accountability. I've lost money and my clients’ trust due to their poor service. It's truly disappointing, and I urge them to take this feedback seriously.
I wish there was an option for negative stars. My order was placed on September 21, and I received it two weeks later on October 8, with a broken pot. I've sent numerous emails and made multiple calls for a replacement, but they don't respond. If you post negative comments on social media, they delete them. Avoid this company.
I received a coupon for 50% off and placed my order, expecting delivery within 2-4 days. When the order didn't arrive, I contacted the company and learned they hadn't even placed it due to the holiday rush. Despite having an order number, their tracking system showed no order. They promised to process it later, but I still haven't received my product or a tracking number. I urge people to avoid ordering directly from this company. I've requested a refund but received no response.
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