Review Time
We had a very frustrating experience trying to buy and have a carpet installed through this company. The staff were extremely unprofessional, abandoning the fitting because they lacked the necessary materials. Communication with their service team was nearly impossible; they often hung up on us, didn't answer calls, and failed to return messages. It's shocking how a business can function in such an unprofessional manner! Don't be tempted by the idea of a 'cheaper' deal; the saying 'you get what you pay for' rings true in this situation. They certainly live up to their reputation.
Do not use Carpet Monster! We had a terrible experience attempting to purchase and have a carpet fitted by their Swindon branch. The staff are terribly unprofessional, they had to abandon fitting our carpet as they didn't have the correct materials, their service staff were impossible to communicate with to come to a resolution (hanging up on us, not answering the phone or returning calls). It's bewildering how a business can operate so unprofessionally! Please don't be lured in by them with the prospect of a "cheaper" deal, the age old saying of "you get what you pay for" couldn't be more true when it comes to Carpet Monster... they live up to their name.
Ordered my carpet from the Colchester store,service very good, delivered and fitted on the day arranged,bad points, delivery driver surpose to call a hour before arrival,no call was on the school run,moaned that my stairs were not all the same size,after fitted had finished, walking on my new carpet was like walking over a stoney beach,the underlay used has big bits of plastic in it,can't walk barefoot,phoned them up to tell them,to be told they would contact the fitter to sort it,4 weeks later and I am still waiting????
I recently ordered carpet,laminate flooring and vinyl from the Colchester branch and I was extremely impressed with the service. Shane was exceptionally helpful throughout the ordering process, providing clear advice and accurate timelines. The order arrived exactly within the timeframe he predicted.On the day of installation,Nick arrived promptly and completed the fitting efficiently and to a high standard with no issues at all. Overall, this was a first class service delivered at a competitive price. I would not hesitate to recommend them.
Birkenhead Store:They do good offers / half price on end of stock lines. Because I had flexibility on the colour of carpet I was lucky to get around 55m2 of a mid grey luxury saxony for £10m2. 100% quality thick carpet and not a scam reduction. Although I had taken my own measurements, they insisted they would do their own. This was done a couple of days later and the fitting a few days after.Through choice I supplied my own underlay that I had already bought online but the fitters were happy to fit with the carpet £4 a M2 for the underlay and carpet; it worked out £240 for 3 bedrooms, landing and stairs which I thought was reasonable enough and it was done to a standard I can not see any flaws with. The fitters were polite and worked efficiently. Overall, very content.
In order to get your bargain carpet, Carpet Monster has an unusual (illegal?) requirement that you must consent to having your email address shared with 'trusted third parties' before you can complete the sale. In my greed to save the £20 difference another website was offering, I ticked yes (when I ordinarily would untick this box.) As soon as I completed the sale, my inbox was absolutely flooded with spam phishing emails claiming my various microsoft, google, instagram accounts had been hacked, that my computer was flooded with viruses, with each email included a link to 'protect your computer now'. Some were convincing and it felt like a coordinated attack. I wasn't receiving anything like this before my purchase and haven't given my email address to any new websites in this same window. This is 30+ emails a day in the inbox from hidden email addresses so I can't send them to spam - it has rendered this email address almost unusable. This was over a month ago and I am still getting the emails now. I didn't review until the carpet was fitted to ensure the carpet itself was ok. The carpet was indeed fine - was it worth it? No, I wish I had spent the extra 20 quid to save the hassle. Carpet Monster are making up the difference by selling your details to phishers.
Visited instore with a very tight budget to have the upstairs of my house carpeted. I was greeted by Shane, he was so polite and listened my needs before throughly going through my options with me. He made the whole process very easy. Mark visited my home and took all my measurements making the whole process even easier. I would highly recommend them to anyone in need but on a budget. Fitters came 2 days after seeing Shane and i am so happy with my carpet! Definitely will use them again when the time comes! 😊
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Welcome to Carpet Monster! Offering superb quality Carpets, Vinyl, Laminate, LVT and much more. Plus FULL HOUSE DEALS from just £399! Interest FREE finance available! UK Wide services!
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