Review Time
I have a Garmin Fenix Chronos, it’s 7 years old but was expensive approx £900, bought as a special birthday gift. I’m having issues with the battery, contacted Garmin Support (online chat), they say they don’t do repairs! and as this isn’t a current model, can’t exchange! Instead I can have a 30% discount off a new watch. I have 2 issues with this, firstly I chose the Fenix Chronos because it has a metal case and looks like a “real” watch, all the current models have a cheap plastic case. Secondly, why would I invest more money with a company which clearly doesn’t value their existing customers, won’t I be in the same position in another 6 or 7 years? I would willingly pay for a repair or service, they just don’t offer it!My advice, look elsewhere for your smart watch.
Had an issue with my watch and rang GarminUk for tech support. They could not fix it so they immediately told me to send back watch and they would replace. My watch is over 1 year old. They had not my model so replaced with the next upgrade. no hassle , no arguing....Just phenomenal service
I'm very disappointed with the product. The watch performes ...sometimes. It usually records distance accurately. It rarely maps the swim. VERY rarely.I turn on GPS while getting changed so it has a few minutes to get the signal. With front crawl, it still doesn't map accurately. Approx. 20% of swims mapped correctly.Some reviews say to wear it on the other hand. That made no difference for me. I'm using it for a year with 4-5 swims per week. It's an expensive product that performs poorly. I wouldn't buy the Garmin Swim 2 again.
I had a Garmin watch which stopped working. Contacted garmin customer support and tried various measures to rectify the problem without success. I was asked to return the watch which was easy and one week later a replacement was received. Great service.
Ordered a Lilly 2 watch for my wife on 6/02, still no delivery updates 6 days laterContacted them on 12/02 only to be told they have updated the delivery information and it should be shipped todayNo explanation as to why it is late or an apologyPathetic company
I got an Approach S62 for Christmas two years ago and literally two days after Christmas this year (48 hours outside of warranty) the touch function started locking up. I contacted support, explained the situation and they've offered to replace the device even though I'm technically outside of warranty (just!).It's an expensive bit of kit—which I love, incidentally—so I really appreciate their understanding.
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Garmin Ltd. is an American multinational technology company founded in 1989 by Gary Burrell and Min Kao in Lenexa, Kansas, United States, with headquarters in Olathe, Kansas.
