Review Time
I purchased a second-generation pair of wireless earphones, but instead, I received a pair from a lesser-known brand that resembles the original. The product came in a sealed box, but the earphones were scratched and failed to power on after just one day of charging, despite the box indicating it was fully charged. The support team was unhelpful in processing a refund.
I ordered a high-end smartphone, only to discover it was a US version. This means it won't receive software updates automatically and may have issues connecting to EU networks. I'm quite disappointed with the lack of transparency. I managed to uncover this information due to my familiarity with such products, but others might realize it too late to return it. I plan to either exchange it for an EU version or seek a full refund.
The warranty was not honored, and they avoided responsibility by claiming consumer-caused damage. The return process was poorly managed, leading to a broken chain of custody. The platform did not accept accountability and failed to adhere to EU consumer protection standards.
I purchased a refurbished laptop for my business from this service. Unsure if they were registered in my country, I asked about receiving a VAT invoice with a local VAT number, which they confirmed but failed to deliver. This means I can't reclaim the VAT. They act merely as a middleman, and the actual supplier takes no responsibility, leaving me to handle everything. There's no phone support, and their responses are generic and contradictory. After two months of trying to get a refund, I now have to prepare for a VISA claim. Expect a generic response about their service quality, but don't be misled—if something goes wrong, you won't receive help.
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Back Market is the online refurbished marketplace that gives customers access to 1000's of the best, quality assured, smartphones, laptops, tablets, game consoles, gadgets, smart tech, appliances, and a whole lot more at massively reduced prices.
All products are verified refurbished to our strictest quality standards, come with free delivery, 30-day returns, dedicated customer service and 12 months minimum warranty, ensuring you get a product that works like new but costs up to 70% less than buying new.
More than this, buying refurbished creates significantly less carbon and e-waste, so it's not just money that you are saving by shopping at Back Market. We're dedicated to making shopping for the best in renewed tech, easier, cheaper, quicker, and more eco-friendly.
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