Review Time
They sent me a defective product (15-bar espresso machine with grinder), and it's been almost two weeks now and MULTIPLE hours of dealing with customer service, and they still have not resolved the issue with either a refund or a replacement product that actually works, despite me purchasing the additional "worry-free purchase guarantee." DO NOT BUY FROM THIS COMPANY!! They are scammers and thieves.
I spent six weeks being jerked around by customer support regarding missing parts for an item purchased on Amazon.
January 12th: They requested my address and phone number to "register" the request.
The Runaround: For over a month, they repeatedly cited stock issues, logistical errors, and zip code problems.
The Reveal: Only now, after 42 days of waiting, did they admit they cannot ship to my location due to logistical restrictions.
They intentionally withheld this information while my Amazon return window closed. Their support is either grossly incompetent or deliberately deceptive. Avoid this company - they will waste your time and leave you with a broken product.
Zero stars. Total failure of service.
I purchased a kids car from Garvee in November 2024. It arrived not working. Over the past four months, it has been a back and forth email (as they don't take customer service calls) on a part that they would be sending. I have never received it and it's now February. No refund and no help at all from them. It was a $400 car.
I received the 20-ton press and the jack doesn't work. I contacted customer service and was told to send a video of the jack not working I did. They said I would receive a new one. I have not received anything. It's been two months since I've ordered this and I thought I would check the reviews on Garvee. I'm not sure how a company can stay in business with such bad reviews.
I purchased a dresser in February 2025, which is still under warranty. I needed a repair on my dresser, however it has been over 6months probably 8months with no success. They continue to tell me that the manufacturer, is behind on my items. I just don't believe them. I do not believe it takes over 6 to 8 months to receive my repair items. I also have to continue to follow up with them. I will not purchase another item from Garvee again. Smh
I had the pleasure of working with a representative in customer service. After providing images of the damage, she kept me updated throughout the process and ensured everything was resolved. I am very pleased and excited to shop with them again. My granddaughter absolutely loves her new scooter.
I purchased a bicycle as a Christmas gift for my daughter and discovered significant dents on one part, along with a smaller dent on another. I reached out to the service team weeks ago and received this response: "Hi, hope you're well! We apologize for the issue with your product. We would like to offer you a $20 partial refund as compensation. You may use a tool to flatten it. Wishing you a Merry Christmas! Thank you for your understanding. Best regards, Support Team" It seems the $20 is meant for me to buy a tool to fix the damage myself? I strongly advise against this company!
I wish I could rate this experience lower. I purchased a heat press recently, and it fails to transfer DTF even at 360°. I've tried everything, followed the provided manual, and sought assistance, but my case has been completely ignored despite sending a video of the malfunction. This is appalling. My shirts are ruined, and my customers are left without their orders. The company shows no concern for its customers or business owners. I will definitely share my experience with others.
I ordered a product and encountered an issue with the customer service team. I initially called in, and the representative took my details, assuring me that I would receive a follow-up from their support team. To my surprise, I received an email response in under 24 hours, where I detailed the problem and included the requested pictures.
The customer service team resolved the matter within a few days. I must say, the employees were outstanding—very helpful and addressed everything promptly.
Gotta give a shoutout to this amazing service! First off, they don’t leave you hanging after an online purchase. You buy something, and they continue to support you? That’s uncommon, and it truly matters. I got a 15000 BTU portable AC, and wow! It’s a total winner. The cooling power is incredible, blowing icy air non-stop. The blower fan? Super strong, definitely not weak. Honestly, the best service I've encountered in a long time, and the product is exceptional. Plus, after delivery, their team responded quickly whenever I reached out. If you're considering a purchase? Go with this service. You won’t regret it.
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Welcome to Garvee, your go-to destination for premium automotive parts and home appliances, including tires, jacks, diesel heaters, fuel caddies, ride-ons, ice makers, and air conditioners. With a strong supply chain in China and an extensive warehouse network across the United States, we ensure fast delivery and reliable after-sales support. At GARVEE, we take pride in offering high-quality, industry-vetted products sourced from the best manufacturers to guarantee you only get the best. GARVEE is committed to transparency, offering exceptional value while disclosing recommended retail prices. We foster a positive and inclusive company culture, with a diverse team where women make up 56% of our workforce as of Jan. 2023. Our vision is to consistently provide top-tier products and, over the next five years, become the fastest-growing online retailer for automotive parts and home appliances. Join us at GARVEE, where we blend quality, speed, and service to make your vehicles and your home more convenient! See our full range of products at http://www.garvee.comSee more
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