Review Time
We went to Germany on the Essential Germany tour Dec. 3. Our tour guide was Asia and our bus driver was Konrad. They were a fantastic team. Asia was everything you could hope for in a tour guide and more. Everything was well organized. She left messages on our bulletin board every night to inform about the events of the following day. The seat rotation on the bus worked like clockwork. We met all our local guides without any delay or problem. During our bus rides, Asia gave us lots of well prepared and thoughtful background, history and other information. She played local music on the bus which we as a group enjoyed very much. After the official tour of the day had ended, she gave us handouts of things to do in our free time. She also took groups into the cities on public transportation outside the regular tour times. She was always accessible to answer questions with a smile. Asia really made our experience special and I would rate her as the most wonderful tour guide we have had on our Gate 1 travels so far.
It has been about 7.5 years since I traveled with Gate 1 Travel. In the past, customer service was exceptionally great! Now I am appauded with the unprofessional and uncaring “attitude” demonstrated by Supervisors. What I surmised by the comments expressed is that it is my problem so do not bother me. Sure, I acknowledge that life is imperfect. However, where does empathy and compassion come into the professional world? When a customer states a concern and requests assistance, it soothes the complexion of the customer’s experience by possibly using statements such as “ I know you are stressed about the matter. Sorry that you are having to deal with this matter 8 days before departure. I will try to contact another person who can better help you.” These Supervisors present to be bothered by having to listen to my complaint and concern. They do not care if I am unable to go on my trip. Despite being advised that someone will call me today, I doubt that I will hear from someone. I was informed to contact them via Contact Us email. Well, I have tried that before but I only get a response 50% of the time. Then there are the representatives in the Philippines who do not know what they are doing. I end up calling back Gate 1 Travel and request to talk with a Supervisor. When I ask for the name of a person in management in order to write a letter about how Gate 1 Travel personnel has diminished the quality of service, not one Gate 1 employee will disclose the name of a professional in upper management. I find that odd.
One star is way too many. I got a return ticket and wanted to change outbound one. Gate1 was nowhere to be found and there was no way of changing the flight. So I bought a new one on that day and did I no show on the old one. Surprise suprise happened when I tried to fly back. Was told at the airport that the agent froze the ticket bc I didnt show up on the outbound. Whats most ridiculous about it that they never notified me about it!!!! And as per my airline app nothing looked like there was anything wrong with my flight. Airline couldnt do anything about it and as a result I had to buy a new flight :)
Christopher Musyoka was an outstanding tour guide, who went the extra mile for us. We saw all the animals we wanted to see. He was always concerned for our safety and comfort. The accommodations were outstanding! I only wish he would have been accessible during our stay the Ark! Thank you again, Gate 1, for a wonderful experience!
Just finished an amazing safari in Kenya with Gate 1.This tour was so special due to our Tour Director Christopher Musyoka .He was professional, knowledgeable and very organized with a great sense of humor. He went above and beyond as a Tour guide ( Gate 1 is so lucky to have him). Diane S
My wife and I are supposed to leave to Fiji in Australia on Thanksgiving 2023 but the Australian government has not granted my visa yet. And gate one will not give me a credit they just keep telling me to get a hold of the Australian home affairs which I have and they just said I have to wait even if it takes longer than when I have to go on my trip. And gate one just told me since the trip's already paid for there's nothing they can do. So basically since they already have my money I'm screwed! And I did not buy their insurance because I've never had to buy insurance before. That's my fault but for them not to even to offer me a credit that I can prove that I do not have a Visa is ridiculous and they also said since I don't got a visa for Australia and Fiji is part of the trip that I cannot even go to Fiji which is BS. I paid for fiji and it doesn't require a visa I think this is totally wrong just giving you fair warning right now gate one's customer service sucks. Well as of 11/14 this is an update about my review with gate 1 .I was working with a customer service supervisor named Dennis and we've been waiting and waiting to see if Australia would get back to me and my visa they haven't My wife is in healthcare so she just can't leave her patients, so we officially had to cancel today and that's what he helped me do he helped me cancel he said the internet division will reach out to me and my response to get a credit if they do anything at all, But yet no one has reached out to me to offer me a credit I will keep everybody updated on gate 1's customer service and what you can expect. And mind you my wife has gone to Africa we've gone to Costa Rica she's gone to Ecuador and she has gone to Vietnam and not sure quite how many other places. So it isn't like we're not repeat customers but are we going to continue to be a repeat customer I guess it will all depend on how they treat us when we actually need them?
I already wrote a couple of bad reviews during my last trip to Mexico with Gate 1 Discovery Tours—my aunt and her husband from Texas is currently doing the very same 13 Day Mexico Mayan and Aztec Illumination Tour two weeks after we did ours, and it was just confirmed based on the same Xochimilco tour that they took on their first day that alcoholic beverages and Mariachi Band was included in Gate 1 Budget during the boat tour but our tour manager and guide, MANUEL JURADO, decided it would be better for him to pocket the money that was supposed to be spent on our group to make our discovery tour with Gate 1 experience more enjoyable and memorable! This was based on the photographs provided by my aunt and uncle! Furthermore, I was just informed that water, coffee and tea were provided during lunch and dinner aside from one alcoholic beverages or juices. The very bad experience we had on our most recent trip to Mexico was because of the third party tour company and tour manager that Gate 1 employed—for a big company like Gate 1, offering travels all over the world, this Mexico trip being our 9th with them, I expected more! The tour manager’s actions is a reflection of how bad Gate 1 was with regards to their travel quality control. They should check each hotels, restaurants, foods, and activities before going to any third party tour companies!
Thereza, our tour guide on Gate One's trip from Mainz, Germany to Venice, Austria November 2023 was extremely accommodating. She was punctual while caring for specific needs of some 40 people for 10 days. She was very knowledgeable of the 5 countries that we toured and surprised us continually with gifts; nice hotels; meals and even music that we all sang along with as we traveled. She was fun and we'd recommend her highly for a trip with Gate One travels in your future!!!
This is my 5th Gate 1 Tour and they NEVER disappoint!Most recent tour was to Turkey and just can't say enough. Have been to Peru, China, Budapest, Prague and Paris.Do not hesitate you are in good hands and can't beat the value!
Gate 1 Travel is an amazing company. For starters, booking our trip to Ireland was easy, complete and priced reasonably. Next, our bus driver, Mark, a very kind gentleman, navigated all the twisty-turny roads like a master. And most important, our tour guide, Jill, was incredible! Her knowledge of all the towns, roads, pubs, Irish traditions, and folklore, was nonstop. Her sense of humor and the details of everything made a wonderful trip more memorable than we had expected.My only criticism is that not one of our rooms (in any of the hotels) had a view other than back parking lots, roofs of buildings, or high walls.Other than that, we highly recommend Gate 1 Travel.
Claim your business profile now and gain access to all features and respond to customer reviews.
More of the World For Less!
themarucagroup.com
kinghillstravels.com
bookafly.com
greenvalleynepaltreks.com
myticketstoindia.com
booking.co.uk
hautejets.com
friendshiptours.com
uk.hotels.com
ymtvacations.com
