Review Time
We took a Portland-San Francisco land tour and were mostly disappointed. The guide was sarcastic and left way too much time traveling with NO commentary. Occasionally, when a question was asked, she ridiculed the questioner....so very rude, and many times had no idea of the answer.This is our 4th or 5th trip w G1...may not do another.
We purchased a Canadian Rockies trip with Victoria & Vancouver & saw very little of the Rockies. (A morning at Sulpher Mt., 1 hr at Lake Louise & 1.5 hr at Emerald Lake.) We knew in advance that Jasper & Icefield Parkway were closed due to wild fires, understandably so, but were unprepared for the poor quality of the replacement activities. Example: visiting a honey farm where they showed us a 10 min. slide presentation & then ushered us into their store or the wildlife preserve where we saw 3 animals. Also, too much “filler” & long periods of time in small towns of little interest. Activities & stops should have been vetted better. We had used Gate 1 several times before & always had a good experience, but this time we felt defrauded & the value was poor, considering all the time that was devoted to uninteresting activities. No more Gate 1!
I've traveled several tours with Gate 1 before Covid. All were excellent value which made me return to book a tour to Morocco in Sept '24. This was my last tour I will ever go on with thus company. The itinerary was awful! In Marrakesh we saw nothing more than snother old market, but the casbah was cancelled. Of course they took us to some old structure that no one really cared about, and didn't add anything to to experience the flavor of the city. Hotel Mamounian, which is world famous wasn't even mentioned, and definitely not offered as a private tour. Just freaking awful itinerary! Didn't visit Tangiers, Agadir, St Laurent museum, just a lot of uninteresting places in the Atlas mountains. Mostly just more old market places. Never again! Prices were higher and the value decreased. Mediocre hotels and any dinners/ lunches/were OK. Just another mass pack'em in travel tour company.Bye bye Gate 1Response to Gate 1 response Another Lie, no one called or emailed me. I will never use of recommend your services again. You've really went downhill as a company
We recently finished the Gate 1 tour of Ireland. It advertises as 10 days, but it is not actually 10 days, and I'd like to be sure that people who are considering the tour understand that. Day 1 is for leaving to arrive in Ireland. Day 2 is for arriving in Ireland. Day 10 is for leaving Ireland to go home. That effectively leaves 7 days for a tour. I wrote to Gate 1 because the tour actually was only 6 days. On Day 9 there was no longer a tour bus driver. Gate 1 sent him home. Instead, they hired a local driver to take people on an "optional tour" to the Irish EPIC museum, which was actually within a reasonable walking distance of our hotel. If you didn't pay to go to this museum, you were finished with the tour on Day 8 and left to pay for your own transportation and planned excursion on Day 9. I told Gate 1 that they could have taken the entire group to a place like the National Botanic Gardens on Day 9 (our last day) instead of the museum. It was quite expansive and lovely, and it's free to enter. We had to pay for the transportation to get there. Ireland was enjoyable to visit, but Gate 1 needs to advertise its tours properly. "The tour actually lasts for 6 days unless you go on an optional tour on your last day in Ireland."
I just finished the Scotland/Ireland 16 day excursion with a Tour guide named Ian and our coach driver named Robbie. They were both FANTASTICO! The 42 travelers were also wonderful. The sites in Scotland and Ireland were magical. The hotels were all very nice with breakfast and half our dinners included. The food was good. I would highly recommend Gate1 and plan to take another tour. Gate1 also needs to give those two wonderful men raises! They certainly made the trip amazing! Humor, history, intelligence, and much fun to entertain such a large group for 16 days! Great job Men!
We've had our guide yell at us and other guests for little things like beings 4 minutes late one time over several days of being on time as expected, sitting somewhere other than the "assigned seating" even when there were vacant spaces, and for "just standing there" when out on a group outing (I guess we were supposed to interact more when he was watching us?). Our guide appears to be a tired and lonely old man that may need this position to support himself, as he wears the same outfit for the entire week so far & has no luggage. He rambles endlessly the entire duration of the ride in the tour bus about politics and religion with occasional spurts of local scenery, too late to get a photo of the attraction. I'd consider another Gate 1 travel but only after being able to review the ambassador of the trip. As for this trip, Serge was an absolute failure!
My wife, her two sisters and I took a 14 day tour of France with Gate 1 on May 8, 2024. Our guide, Jordane, started the tour with a speech about health and safety and how sick people must wear masks and sit in the back of the bus. Anyone who tested positive for covid would have to leave the tour. Two people in our group, Judy and Katy started the tour visibly sick. Jordane did nothing despite what he said in his speech. Within a few days most people were sick. I caught a cold around day 8. On day 9, Jordan asked me to wear a mask. I wore a mask. On day 10, Jordane asked me to move to the back of the bus. I moved to the back of the bus. On day 11, Jordan called my room and told me that I was off the tour due to my cold and that I would have to find my own way home. Several passengers were obviously sick but Jordane did not remove them. He never asked me to get a covid test. He just kicked me off the bus somewhere in France with no help to get home. I immediately called the Gate 1 24 hour emergency assistance line. The line was answered with a recording, “We’re sorry, we are closed right now please call back during business hours.” Before you book with Gate 1, call this number on a weekend night and you’ll get the recording. Now if you are persistent or just desperate and wait on the line, eventually you will hear options. Wait through 8 options and the 9th is for help. I was transferred to a nice man in India who listened to my problem and then told me there was nothing he could do to help. I was dumped on the side of the road in France with no help. Who does this to someone? Gate 1 is the only one I know who would do this. I found Jordane and told him that I should be given the chance to take a covid test. Fortunately, a local Gate 1 guide joined our conversation. She thought this was a good idea and gave me directions to the nearest pharmacy and told me what to do to get tested. I tested negative for covid. I had a common cold, sniffles and cough. I showed the results of my test to everyone on the bus and Jordane. Jordane reluctantly allowed me back on the bus. That wasn’t the only issue we had with our guide. On our second night, my wife tripped and fell while crossing the street. My wife was unconscious and bleeding in the street. While my wife’s sister and I tended to my wife, her other sister called Jordane. He said he was busy and we should do whatever we wanted to. That was the last we heard from him. He never checked back to see how we were doing. The next time we saw him was in the morning when he asked if we would continue the tour. He never showed any concern. We were fortunate that two nurses saw the fall and helped us get my wife off the street and call the local version of 911. It was the help of strangers, not Gate 1 that took care of us.Gate 1 claims that Jordane called us several times to check on my wife. This is not true. Gate 1 claims that many people on the tour were tested for covid. Again, this is not true. We expected there would be support and help on our Gate 1 tour. We got nothing. We definitely didn’t expect to be dumped on the side of the road with no way home.
Just came back last week from a River Cruise Danube. It was fabulous. I do not have one complaint at all. The food, staff, rooms were top notch. We traveled on the Queen Monarch to Hungary, Vienna and Germany. I cannot wait to go again
This company has absolutely the most rude customer service. I'm a travel agent, asking basic clarifying questions regarding airfare and prices, and I was yelled out and treated very rudely two days in a row. They must hate their jobs. Unbelievable. Do not use this company! So many other professional travel companies to use!
Claim your business profile now and gain access to all features and respond to customer reviews.
More of the World For Less!
holidexa.co.uk
bigbearcoolcabins.com
fairtradesafaris.com
travelsolutionsnetwork.co.uk
www.festivalpros.com
kissalaska.com
rorystravelclub.com
infinityweekends.co.uk
ionianstarcruises.com
iziperu.com
