Review Time
What an incredible experience at Genesis Fertility from the very beginning. The staff was exceptionally attentive and helpful, making every visit a pleasant one. The front desk team consistently greeted me with warmth and kindness, addressing all my questions with patience and professionalism. They were also incredibly accommodating when it came to scheduling appointments.However, the standout for me was Dr. Richard Grazi. He is truly a phenomenal doctor—warm, inviting, and possessing a calm demeanor that made me feel at ease throughout my journey. His approach reassured me during a time that could easily have been overwhelming.If you’re seeking a fertility specialist, I cannot recommend Genesis Fertility highly enough. From the doctor to the receptionists, to the phlebotomists, everyone was amazing. You will receive the best care possible here.
I really appreciate how professional the staff is here. The wait area is calm and clean. The staff are skilled and friendly especially the phlebotomist Jessica. She never struggles to find a vein and just makes the job looks flawless.
This place had great reviews on Google, my initial experience was nice. When I was able to go through with treatment I was initially disappointed with the lack of experience of one of the sonographers and the seemingly bad timing/disorganization of my medication and timing of visits and procedure that ended up failing. I voiced my concerns directly with Genisis & didn't hear back until after leaving a Google review (the person in charge of reviewing internal reviews stated she was on vacation & that is why there was a delay in her response to me). My concerns were promptly addressesed by both a manager and my doctor and adjustments were made when I moved forward with my second treatment which ended up being successful. As long as they keep up with transparent communication, treating all patients equally and treating any concerns seriously I would recommend this place to anyone that would like to undergo fertility treatments. (I saw Dr. Ross and did 2 rounds of IUI with medication)
Everyone in the office from the lovely ladies at the front desk, the phlebotomists, the ultrasound techs, nurses and doctors - we’re all AMAZING. If you’re visiting the office you’re likely there often and they make you feel welcomed and like family. I worked with Doctor Melzer-Ross. She is soft spoken, honest, and makes you feel very comfortable. My husband and I had lots of questions and she was patient in answering all of them. I can not recommend this office enough.
(Bay Parkway, Brooklyn)The experience is already not a dignifying one for a man on top of being a stressful personal matter to boot. The young women at the front desk came across as inconvenienced and flat-out rude. Customer service is nil, and considering the very personal, sensitive, and intimate circumstances for families, respect shouldn't be an afterthought. At one point, my wife couldn't stop sneezing and asking and thanking one of the young ladies for tissues seemed to be an inconvenience, as there was no acknowledgement. Without even making eye contact, a tissue box was held in front of me and quickly placed back on her side of the plexiglass.Then there was the very strange arrangement and experience I had when my name was called. These details will remain private and I will gladly share them with the clinic if anyone were to reach out.
All I can say I had an amazing and positive experience. Dr. Kotlyar helped us get pregnant . He explained everything very clearly and he was just amazing. Everyone at the clinic were helpful and caring. If you want someone with knowledge use them!
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At GENESIS, our mission is to help patients realize the dream of parenthood. We deliver high quality care for infertility in an environment that addresses the personal needs and privacy of every patient.
Everything about the GENESIS practice reflects our dedication to serving the individual patient. Foremost is the comprehensiveness of what we provide. This includes not only the expert services of reproductive endocrinologists, but also care from other specialists that can be crucial to success. They include:
A urologist specializing in male fertility, on site
A psychologist with special expertise in counseling individuals and couples with infertility, on site
A genetic counselor, with special training in counseling about genetic diseases and the fertility procedures used to overcome them, on site
Reproductive scientists who are able and willing to discuss with patients the laboratory techniques they use for assisted conception, on site
These professionals are supported in their work at GENESIS by a nursing, clinical and administrative staff whose energies are exclusively focused on the alleviation of infertility.See more
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