Review Time
The snow crab legs were quite unpleasant. They had a fishy flavor and lacked sweetness. We adhered strictly to the cooking instructions and are left feeling very let down by this product. It's not only overpriced for the quality, but the taste is also very unsatisfactory.
The snow crab legs were quite disappointing. They had a fishy taste and lacked sweetness. Despite following the cooking instructions precisely, I found the product to be unsatisfactory. Additionally, the price is far too high for such a poor-quality item, and the flavor left much to be desired!
I ordered seafood worth over $1000 for New Year's Eve, and as of January 4, 2026, it still hasn't arrived. I've sent multiple emails without any response. I'm very disappointed with the service provided by this company and their failure to address customer issues!
My order was shipped on 12/10/2025 but didn't arrive until 12/16/2025, completely thawed. I contacted customer service out of concern for the product's condition and placed a replacement order, totaling $600 for both orders. When I sought a refund for the first order, I was told to file a claim upon arrival. After following up multiple times, I was informed that another order was shipping, which I did not want. The lack of clarity from customer service is frustrating, and I do not recommend ordering from this company due to their poor response time and assistance.
This company raises red flags! I ordered a crab leg meat package and received a confirmation email with my card charged, but after that, there was no further communication—no shipping updates despite multiple inquiries. To track my order, I was forced to download an app that also lacked status updates. I eventually had to cancel the order through my credit card company. It was a frustrating experience, and I regret ordering from a company I found on social media. Buyer beware!
I was tempted by ads showcasing their crab legs, which led me to their website offering a $65 coupon. However, the reasonably priced options were all sold out, so I opted for a more expensive product. The checkout process forced me to spend over $200 due to upselling tactics, and I faced a hefty shipping charge. When the crab arrived, it looked great, but the taste was underwhelming—mushy and lacking flavor. It's clear they heavily promote their flavored butter for a reason. I suspect many reviews are incentivized, and I doubt a neutral review would remain visible on their site.
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