getweightless.co.uk

3.5
3.5 Based on 21 reviews

Weightless is a leading UK-based wellness and weight loss clinic committed to making the world a lighter, healthier place. Our holistic, doctor-led approach goes beyond medication, combining personalised meal plans from our nutritionist doctor with bespok...

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Average Rating

3.5

/
5

21 Reviews

5 Star
62%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
38%

All Reviews

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Review Time

Selma Carter
Disappointing delivery experience

I paid for my order, but after 8 days, there was still no delivery. The company acknowledged they were waiting for a shipment today, which I wasn't informed about at the time of purchase, but it never arrived. I've missed my injection date, and it seems unlikely that a new supplier will accommodate this dosage now. I'm very frustrated.

1
Date of experience: Jan 23, 2026
astro13
STEER CLEAR!

Absolutely appalling customer service from this ‘company’. I placed an order three weeks ago, and although they took my money immediately, there's been no sign of my order! No responses to emails, and no one answers the phone. I've never encountered anything this bad with any other provider. They take your money and fail to deliver. Clearly, they can't handle the volume of orders. I'm disgusted.

1
Date of experience: Jan 21, 2026
Kelly Anderson
Fraudulent operation

This company is a scam. I ordered two weeks ago, and after being told the item was out of stock, I've still received nothing and now can't get a refund. Terrible customer service. Avoid at all costs!

1
Date of experience: Jan 19, 2026
Chloe S.
Don't waste your time

I paid for my order, but after 8 days, there has been no delivery. They admitted to expecting a shipment today, which I wasn't informed about when I made the purchase, but it never arrived. I've missed my injection date, and it's unlikely a new supplier will agree to this dosage now. Very disappointed.

1
Date of experience: Jan 15, 2026
Gia Sanders
Terrible experience

I can't even give this a full star. You need the actual product for that. After placing my order, I received no updates for days. I tried calling and emailing, but got no replies. They took my payment immediately, and when I finally heard from them, they couldn't provide a timeline for shipping. I would recommend finding a better company.

1
Date of experience: Jan 09, 2026
Tanner Powell
No communication after order

I ordered on the 29th and have heard nothing beyond the initial confirmation. They took my money, though! I've emailed and messaged them through their website, but received zero responses, not even an automated one. I'm really unimpressed with the complete lack of customer service.

1
Date of experience: Dec 29, 2025
zefhuhfiou91
Incredible service

This company is absolutely amazing! They respond to emails almost instantly and are extremely helpful! If you're looking to switch providers after losing weight with others, this is the one to choose! Highly recommend!

5
Date of experience: Dec 24, 2025
Reggie Adams
Fast delivery and great service

I ordered on Monday and received my delivery on Wednesday. Excellent service from the representative. I will definitely be placing my next order with this company due to the great service. Thank you!

5
Date of experience: Nov 24, 2025
Tara Morris
Support only if you keep auto-pay

Everything was fine until I canceled my auto-pay. I paid for a three-month prescription and received my medications on time. I had good communication with the care team via text. However, once I canceled auto-pay, all communication stopped. I was only a month in and no longer received any support, despite having paid for three months. I’ll be looking for a new provider.

1
Date of experience: Nov 19, 2025
Drummond Johnson
Consistently poor service

I've faced nothing but issues with this company since May. They take your order and payment, but you wait weeks for delivery. They then reach out offering discounts, but it happens again. They don’t have stock when they take your money, and there’s no update on stock availability. They deserve no stars.

1
Date of experience: Nov 06, 2025

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Business Details

  • Weightless is a leading UK-based wellness and weight loss clinic committed to making the world a lighter, healthier place. Our holistic, doctor-led approach goes beyond medication, combining personalised meal plans from our nutritionist doctor with bespoke exercise programmes designed by a fitness professional to support you at every stage of your journey.

  • email team@getweightless.co.uk
  • call 02080501875
  • language https://weightless.co.uk/

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