Review Time
Really lovely farm shop offering a wide variety of great quality goods.
If I had to be critical, it would be to say that you need to keep you fantastic cakes and puddings away from your savoury goods, as they take on the taste.
Other than that, this is a first class farm shop that is a real treat to visit ☺️
Really lovely farm shop offering a wide variety of great quality goods.If I had to be critical, it would be to say that you need to keep you fantastic cakes and puddings away from your savoury goods, as they take on the taste.Other than that, this is a first class farm shop that is a real treat to visit ☺️
Shop is great well stocked, not a problem. Cafe- joke! Came in, stood waiting to be seated, nobody even noticed we were there. I walked round a corner and there were staff chatting amongst themselves, one of the cooks I think he was, looked right at me and ignored me! I went to the counter, nothing! I walked to the kitchen area, young girl washing up, progress. I asked her politely, ‘Shall we just take a seat?”, she looked round, face like a smacked you know what and replied ‘Yeah’, and carried on. We sat down in the conservatory style area, looked as though it hadn’t been cleaned in a long time considering the amount of cobwebs between the plants. The chairs were absolutely dreadful, the legs so bad that you wobbled on them, I gave been in better motorway Cafe’s. Few minutes later, the same girl returned and literally threw the menus at us, said nothing and left. Then another girl came over to take our order, she was slightly more polite but messed up our order, we didn’t bother saying anything as we were starving and thirsty. I won’t bother to go on too much, but as I have looked at the other reviews, it’s a little bit obvious that there is a problem with the Cafe! You have this smashing farm shop and then it’s completely let down by the useless rude staff in the Cafe, who couldn’t care less about you! Be careful there, it could really mess things up for you Gibsons! Thanks for the rubbish experience, won’t be back!
Wanted a light lunch, food was very expensive so decided to have a toasted teacake. The waiting staff were unfriendly and service was incredibly slow. The teacakes were dried up, flat and cold, had to pay an extra £3 for two small pots of jam! The total cost for a beer, Diet Coke and two toasted cake was £15! Wouldn’t mind if the toasted teacakes were nice t like cold flat pancakes! Very disappointing.
The farm shop itself is excellent - it’s the restaurant that I am reviewing here.We arrived at 1230 on 12-11-25, there were two big groups of customers already there, and the sign said 30min wait for food. We actually had to wait just over an hour. Nobody came to update us at all and, when I asked, our waitress was offhand to the point of rudeness.I ordered the slow-roasted lamb dish, which sounded lovely. Unfortunately, someone had put the plate under a grill, so the food was dried out! When it was put in front of me the tops of the vegetables were black and the meat was like leather! I said this to the waitress and she said, “So what do you want to do?” I replied that, having waited so long, I needed to eat, so to please not take it away. She walked away shaking her head!There was never an apology given, in fact the person at the till tried to tell me that the dish was meant to be like that!Really disappointing.
Not the best experience but it’s a beautifully presented farm shop nevertheless. We ordered two sparkling waters and 2 cappuccinos from the cafe. Lovely coffee no complaints. But the waitress who served us seemed very off, just with me but she was polite and friendly to my partner who happens to be white. It’s a shame!!
So very happy to have found such a friendly and happy place to buy "home made" gluten free food. Taste is fabulous you can buy a freezer full if you order in advance, always very helpful and update you regularly regarding your order. Could not be more happy.Restaurant was friendly and the food I had was very nice and coffe good to.
Although a bit out of my way, I popped in to get a take away coffee as I was just driving to Surrey. The cappuccino was like a latte, far too hot and didn’t smell or taste of coffee, it had a strange taste. I took it back in and the woman on the till took it and got another one. It had a tiny bit of froth on the top, certainly still not a cappuccino or tasting of coffee. Either the milk was off or they had put a chemical through the machine to clean it. I couldn’t drink it. There was no apology, in fact nothing was said to me at all by the person serving! Yuk!!
My daughter and granddaughter treated my wife to lunch here on Thursday. We have been on many occasions and it was fine. Sadly no longer the case! Service was dreadful, there was an atmosphere of dissatisfaction, people were walking in and then walking out even though there was space. The chiili was ok but how on earth can you make 'home cooked' ham egg and chips look and taste so unappetising and boring? Their 'contact us' page on the website didn't work and I emailed the address given to me over the phone but to date no acknowledgement and no response.Why have you allowed your cafe to spiral downward? Not only are you loosing cafe business but you are loosing shop trade as well, we certainly won't be back!
Called in for breakfast twice this week.On Monday morning I took a friend who’s working away from home and we both ordered the farmhouse option. When it arrived it was clear the food had been hanging around for a long time before being plated up, Some items were cold, the coffee was good.Today I was alone. I ordered a bacon sandwich and a coffee. 20 minutes after ordering nothing had arrived at my table. I reminded the waitress I was still waiting and after another 5-10 minutes the sandwich and coffee eventually arrived. The coffee was good but the bacon had clearly been pre-cooked. The bread had the texture of aneomic toast.This used to be a gem of a place but now feels like nobody cares. Very sad.
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Farm Shop in Canterbury, Kent.
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