Review Time
Misleading information was provided over the phone. We traveled a long distance only to find that none of the commitments were met. Some staff members were arrogant and unhelpful. The poor management we experienced reflected the overall service quality.
Deceptive in-store experience. Promises made over the phone were not honored. We made a long trip only to find that nothing promised came to fruition. Some staff members were quite arrogant and unpleasant. The poor management we encountered reflected the overall quality of the team.
I had an exceptional service encounter with one of the staff members at the location I visited. The employee was incredibly helpful and friendly. It was a pleasure doing business, and I will certainly return for future purchases when served by someone like that.
I ordered a bed on October 10th with a promised delivery date of October 16th. After using their messaging service to reschedule for the 18th, I was then informed on the 17th that it was pushed to the 20th, even though the 18th had not been canceled. I called to inquire about the conflicting dates and was assured delivery would happen on the 18th by 5 PM. On the 18th, I waited all day without any cancellation or rescheduling updates from them. When I called again on the 19th, I was told it was rescheduled again, but I received no communication about this. This lack of communication is unacceptable! I ended up canceling my order, and now I still don’t know why my delivery didn’t arrive on the promised date.
Purchased a tablet which stopped charging after a few months. After returning it, I was told it would be assessed, but I received no updates for over two months. When I finally followed up, I learned my contact details were recorded incorrectly, and the repair company hadn’t even collected the device yet. The lack of accountability and communication is unacceptable. I am requesting a replacement for the faulty tablet.
Disappointing experience at the location. I purchased a freezer that hasn't worked since day one and was told to wait 21 days for assistance. I reported the same freezer last month and have not received any help or feedback. Attempts to call have left me without answers. I wish someone would visit this store and address the lack of customer care.
Terrible online service. I ordered a product and received an email the next day stating that my order could not be fulfilled due to insufficient stock caused by a technical error. While I appreciate the apology, the lack of fulfillment is frustrating. I was also informed that my refund would take 7-14 days to process.
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After 20 years as the leading budget-beater in audio and visual products in South Africa, Hi-Fi Corporation has been rebranded and strategically repositioned as HiFi Corp, SA’s one-stop shop for electronic and electrical products. The company was founded in 1993 on the premise of bringing the lowest possible prices to consumers. Almost two decades down the line, and with the title of biggest audio and visual warehouse in Africa and the Southern Hemisphere to its credit, HiFi Corp has cemented its position as the market leader in its field.See more
