Review Time
What does it matter if the food is good, if the service and kitchen is slow? It dents the overall experience for the paying clients. Although the spring rolls are superb, the duck dishes are solid quality, but I must confess, my local Thai is overall much much better. Sad to say, I will not be returning. It is simply too average, nothing special and definitely let down by what appears to be unorganised management of kitchen and staff. I feel sorry for the staff, really.
After a hectic day with my wife’s flight being diverted due to the Heathrow saga we decided to order a takeaway. After arriving home we ordered from giggling squid in Billericay with the cost being £82. We paid a little extra for a faster delivery what we got was half our order .After phoning the branch we didn’t get much of an apology or explanation but was told they will send out the other half of the order in 30 minutes. I was quite surprised if there response no genuine empathy no offer of a refund . So half the meal is getting spoilt waiting for the other half to turn up while we sit starving after a equally awful day with the Heathrow saga.
When something goes wrong, you really see an establishments true colours. My order turned up wrong, prawn not beef as I realised after dispensing with some sauce. I mentioned it but did not require it to be changed and made no fuss/further comment. When my bill arrived, they apologised for the third time and had not charged me for anything apart from my sparkling water. Dealt with brilliantly.
I original put a review about this branch in MuswellHill went here on valentines night an I was shocked about the poor service myself an my partner waited over an hour after our starters for the mains when I asked the waiter what was going on as the restaurant was near closing the manager did not care as to what was going on just looked over gave a funny look an walked off there was no apology for what had happened I wouldDefinitely not recommend this branch as there is a clear lack of organisation a communication between staff I have never experienced this at any other branch and have been to a few of them !
We went to the Beaconsfield branch for Valentines and it was utter chaos. Strange, given that the restaurant wasnt fully booked.When we arrived we were put upstairs and successfully ordered our meal and initial drinks. After that service plummetedWe waited around 20 minutes for a waiter to show up to take away our starters. No one come by to ask for more drinks, we were sat around trying to catch their attention which looked like we were being ignored. The whole floor of customers were disgusted.Just Eat and Deliveroo orders were being prioritised over us. It took nearly 1 hour for our main to come out.Terrible experience. The management need to pull their fingers out and organise themselves better, especially considering the importance of the night
i ordered a slow cooked beef dish main meal. portion size was small ,meat content skimpy,sauce was oily and the dish lacked thai flavour. My first and definitely my last visit to a giggling squid branch. i told the waitress not to include service,she didnt offer an apology.
Giggling Squid Bishop’s Stortford is lovely food, freshly cooked and served by very friendly and attentive staff. Eat in or take out, my go to restaurant. Chicken satay is superb, as is the prawn cashew stir fry, in fact all the different dishes are great. Highly recommend!
Bath Giggling Squid The meal was generally good and the main server team friendly. But, when making payment with two gift cards they were refused because they were out of date. The catch (which no one in their right mind would see coming) is that they were one day over their year’s use because of the leap year! The assistant manager - James - was truly one of the most arrogant, rude and patronising members of the team I think I have ever had the misfortune to meet. He was so rude, standing aggressively over the table like he was ruling it all whilst informing us we were wrong. But, they already knew it was my Mum’s birthday, they knew we were celebrating as she was recovered from a serious health condition and operations. They knew this but didn’t care and not only wouldn’t help but decided being rude was far more important. It was genuinely disgusting. So, it is promised it would be sorted over email and to save the hideous embarrassment we paid and left - to our horror the debacle continued via complaints with James (assistant manager no less) continuing his rude diatribe and then the supposed operations manage being equally useless. This place is not cheap, the food whilst good is not amazing and the management team are appalling. This was supposed to be a celebration and the gift cards were for my parents birthday so this was just a mess and so poorly handled. Bath has lots of better places to go - Thaikun is far better food and the staff always amazing. Whoever hired and trained James needs to consider what a poor job they have done and that customers deserve to feel happy, welcome and positive even if there are issues to sort. It was also his issue to sort and he refused to try. Rude, rude, rude and just will never go back and I hope this review saves others from this awful experience. I wondered why it was so quiet in there and now I know! You have been warned…
Claim your business profile now and gain access to all features and respond to customer reviews.
? Staggeringly good Thai food prepared by master Thai chefs. Serving a super popular tapas menu at lunch with an extensive menu in the evenings.
