Review Time
Well me and my partner went to giggling squid Gunwharf last night. NEVER AGAIN! All food was over cooked. Dripping in grease I hade samui Seafood for mains it was absolutely vile the muscles were dry and tasteless. Squid was overcooked like rubber dripping in grease butterfly prawn was cooked and battered with the shell on so had had to pick it out of my mouth! Who cooks like that. All tasteless, it took 46 minutes for our starters to arrive then another 50 minutes for our mains. My partner has salmon that was so overcooked it was hard the sauce tasted like tin can. This is not an authentic Thai restaurant as it makes out to be at £100 that actually terrible they take your money and don't care about the food it the worst restaurant I've ever visited and the food aswell. Loch fyne was much better. I will continue to not recommend this place.
Ordered from their website for a delivery. Deliveroo came with only two of the six items we had ordered. Took the two items away and then marked it as delivered (as we had given him the code as he handed over the bag of food before we realised the order was light). Giggling Squid told us it was not their problem and to call Deliveroo. Deliveroo couldn't get hold of their driver and as we had given the code they weren't prepared to do anything about it. My advice - don't ever rely on Deliveroo or Giggling Squid to deliver a food order you've paid for
We visited the Knowle Solihull branch. A disappointing evening. Exceptionally poor service slow and unfriendly. I noted that the restaurant dictate a 7.5% gratuity, this is totally unnecessary, and greedy. I did leave a good gratuity, was there any thanks for it? - No. The portions are small and not worth the money charged. I ordered a Pandan cake which tasted heavily of garlic, two other of my guests tried it, and all agreed! this was returned. Nine guests were present, seven remarked that the meal was below average.Would I visit again - no way! would I recommend? what do you think?
Dear Giggling Squid Team,I am writing to share my disappointment with the service during my recent visit to your restaurant.We arrived at 5:00pm, but our food was not served until 6:20pm. After waiting so long, we were then told that the kitchen had not processed our mains after the starter due to a change of staff. When reassured that the food would arrive within 5 minutes, it still took a further 15 minutes to be served.During the entire visit, no one came to our table to ask if we needed more drinks or to check that everything was okay. The lack of attentiveness and the delays left us feeling ignored and frustrated.Although the lamb shank was kindly removed from the bill, this gesture did not reflect the extent of our disappointment, especially considering the amount of money spent and the overall poor experience.I have always enjoyed Giggling Squid in the past, but this visit fell far short of the standard I would expect. I hope you will take this feedback seriously to ensure that future customers receive the level of service that your restaurant is known for.I would appreciate it if you could let me know how you intend to address this issue.Kind regards,Kennedy
Two dishes were actually inedible - uncooked and watery) and, when I complained, no follow up from the restaurant. They asked for information and then ignored us.Carrots and potatoes were hard and the massaman was watery and sweet. Ordered a prawn dish (tofu with four prawns added) and a vegetable dish (was basically just tofu). Fine if you like tofu but that’s a separate order option on the menu and we don’t.Basically, if you’re vegetarian or pescatarian, don’t bother.
I chose to have my birthday lunch at the Giggling Squid in Berkhampstead with my family. I have eaten there many times, not just for birthdays. Every visit is always enjoyable, that's why we look forward to going. The food is delicious. I have never had a disappointing meal. The staff are friendly, attentive and do whatever they can to make our visit a good one.
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? Staggeringly good Thai food prepared by master Thai chefs. Serving a super popular tapas menu at lunch with an extensive menu in the evenings.
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