Name: giraffetools.uk
Telephone: 000000000
Rating: 2.5

mi tony Guest

I've been using the Giraffe Tools Retractable Garden Hose Reel for a while. It makes watering the ga

I've been using the Giraffe Tools Retractable Garden Hose Reel for a while. It makes watering the garden much easier. The hose pulls out smoothly to the length I need and moves without tangling. It retracts back quickly with a simple tug and stays neatly stored. It saves time during both use and cleanup. No need to coil or untangle a heavy hose after finishing work.

Date of experience: Apr 08, 2026

mi tony Guest

1 week ago

I've been using the Giraffe Tools…

I've been using the Giraffe Tools Retractable Garden Hose Reel for a while. It makes watering the garden much easier. The hose pulls out smoothly to the length I need and moves without tangling. It retracts back quickly with a simple tug and stays neatly stored. It saves time during both use and cleanup. No need to coil or untangle a heavy hose after finishing work.

Date of experience: Apr 08, 2026

Nicholas Guest

1 week ago

The entire team at Giraffe have been…

The entire team at Giraffe have been amazing. In particular Chassy. I had a warranty which was resolved in 1 day. No questions asked they back their products and have a service to meet those commitments. I will be buying again.

Date of experience: Apr 08, 2026

Mark R. Yeakley Guest

1 week ago

Customer Support was Teriffic!

I had an issue with my wall mounted vacuum. I called Giraffe’s Customer Service and Lea was great! She worked through my problem with me and ultimately resolved my concern professionally, cordially and quickly. I’m very happy with their support, after the sale.

Date of experience: Apr 06, 2026

George Tabit Guest

1 week ago

Great Customer Support

Excellent support to correct a quality issue. No hassle…Giraffe just fixed the problem.

Date of experience: Apr 06, 2026

Jon Kagle Guest

1 week ago

A company that stands behind their product

I appreciate working with a company that stands behind their products! Too many people making junk and then they don't help you when it breaks.

Date of experience: Apr 05, 2026

Tiara Matney Guest

2 weeks ago

I appreciate how quick and easy…

I appreciate how quick and easy customer service was able to resolve my issue. Thank you!

Date of experience: Apr 03, 2026

HYDRO AUS Guest

2 weeks ago

One of the best companies and after…

One of the best companies and after sales service we have experienced. They help us to identify the issue and quickly resolved the issue with a replacment unit.

Date of experience: Apr 03, 2026

Lee Whitehead Guest

2 weeks ago

DO NOT USE THIS COMPANY

Where to start. I'm going to list the poor service from this company. 1) ordered the item (hose reel) giraffe said it was dispatched 11 days later they said it wasn't in stock2) complaint made, they then sent me the item so point one was a lie, they then sent me an incorrect invoice with a cheaper price again this was a mistake.3) hose reel arrived it was not the item I ordered, the image provided by giraffe shows all hose reels are all the same no matter what length of hose and all show having a side attachment for the leader hose, the hose sent didn't have this. 4) complaint again, I was told I ordered the 25m hose which doesn't have the side attachment, was told sorry the image on the site was misleading? 5) they would not rectify there mistake and made it out this was my mistake, I am now awaiting a return label to return the item,. Do not use this company they are terrible and have poor advertising which is misleading, throughout the process every aspect has been wrong..