Review Time
I booked through a travel platform, and the experience was a nightmare. The listing mentioned a $200 pet deposit and an on-site front desk, but upon arrival, the host demanded a $500 deposit via a payment platform, outside of the booking site, and there was no reception at all. When I sought help from the booking platform, they said they couldn't issue a refund or credit, despite the misleading listing. After reading reviews elsewhere, many reported similar issues: false information, withheld deposits, and unreasonable requests for IDs and photos, which feels fraudulent and unsafe. We never stayed at the property and lost our money, causing added stress to find alternative accommodations at the last minute.
The customer service provided by this service is the worst I have ever experienced. They do not answer calls (I tried multiple times) and take ages to respond to emails, often ignoring them altogether. I forgot something in the apartment and have yet to hear back. I even visited, but was not allowed to go up without permission from them or the owner. Additionally, they charged me a $200 CAD safety deposit through a payment platform, which has yet to be refunded, even though nothing was damaged. Their treatment of my family has been appalling, and they clearly do not value customer experience.
Extremely poor communication and service. I booked through a corporate travel reservation and received no instructions. On-site check-in took over an hour due to an additional deposit. The blinds were in terrible condition upon check-in and remained unfixed despite reporting the issue. A week after check-in, instead of a full deposit refund, they deducted a portion without any explanation.
Be cautious. We were scammed out of $385.60. After a three-hour journey for a concert, they refused to provide us with the room number or any entry information upon arrival. My daughter and I were left scrambling for accommodations and lost the money we had paid. Fortunately, another hotel came to our rescue.
Despite the negative reviews, I had a good experience, aside from some check-in issues. I stayed in Toronto and booked through a travel platform. The apartment was clean and had beautiful views, equipped with everything I needed, including toiletries and kitchenware. There was even a new bottle of olive oil for cooking. Ample wardrobe space was provided, and I could control the air conditioning from my bedroom, which was refreshing on hot days. The building was quiet, but light sleepers might want earplugs due to the loud elevators. Check-in required entering details on a touchscreen and taking photos of my ID and booking email, which I had already submitted. The front desk staff seemed disengaged. I had to navigate the building's entry system and received instructions that didn’t work. However, I did get my full deposit refunded after seven days, which was processed off-site. I always document the condition of the place upon entry and exit to ensure I leave it well. Overall, it was a nice stay.
Stayed in Toronto at elegant Towers. Check-in was quite stressful as they never sent me check-in information until I requested it. Finally got settled. The apartment was beautiful. The next day we went out for breakfast came back to discover our key would not work in the apartment door. We did not have access to belongings. We did not have our medications. We did not have the keys to our vehicle that was parked in the parking lot below.Called global stay number several times finally an hour after the first call someone answered. They had no empathy at all. Kept asking us if we were at the right building. Were. we on the right floor.. We were told that a technician would be up ASAP to assess our lock situation. No one came call after call and text up to text the global State number would not respond. We then received another text saying a technician was on site. We hurried back to our apartment to find that no one was at our door. Text and call and text and call and text and call with no response again. I finally received a text saying that our lock was broken and a locksmith would be there within the hour. Several hours went by again with no response from global state. I was done able to contact super.com period they finally contacted global State and said Locksmith had in fact fixed our lock and we could now get into our apartment. We were told by super.com in order to receive a refund we needed written permission from globalstay. I have since yet received such confirmation. Nor have I received an apology. Nor was there any empathy to our situation. I do not recommend global stay.
Besides the common experience of feeling like their self-check in process is not consumer friendly, they also did not communicate properly with me at all. There was mold growing in the pots in the kitchen, and nobody at Globalstay even acknowledged this after I brought it to their attention.
Same as what has been reported here. Had a previous one day booking cancelled last minute in Vancouver, Thought may have been due to changing B&B rules. Never got my money back. Booked through booking.com for a week in Toronto and got notice a week before the trip that it was cancelled. When I contacted the Globalstay "property email" for an explanation they responded that there was a glitch in booking.com site and it was still available, just go to this website. It was a sketchy looking "go daddy" website. I contacted booking.com and they said the property had let them know there was a closure. Seems like they're using booking websites to advertise, then cancelling last minute to work around fees so hopefully you have no alternative but to rebook with them. At least this time booking.com was able to refund my payment immediately and took steps to help me find something comparable. Not an easy task mid summer. Never again.
Our 'Cozy superior apartment' in Yorkville, Toronto turned out to be worn down. Cracked mirrors, damaged and loose kitchen fronts, stained linen, and towels. But worst of all, a water leak so the floors were soaking wet and the air damp. We wrote and called Globalstay, sent videos, etc, but NOBODY CARED. Only when we contacted the superintendent of the building he took action as he was afraid of damage to the apartment down stairs. Bookings customer service was also non-existent
We were travelling with a large number of people (9 adults and 4 kids) so rented 2 apartments in Toronto with this company. Although the building/location were great, the company lied about the number of bedrooms on both listings (I'm sure so they could charge more). Although there were an accurate number of beds, one bedroom in each apartment was in fact a bed in the eat in kitchen. So our spacious 3 bed and 2 bed apartments for 13 people became 2 and one bedroom apartments. Check in was very complicated and they asked for photos of our IDs and an additional deposit of $200 per unit (outside of the booking platform we used, Booking.com) before they would send the check in details, which seemed a bit sketchy. We did eventually get this back though. Unfortunately, the AC in the smaller apartment was not working. On a normal day this wouldn't have been a huge deal but we were visiting in August during a heat wave so it was pretty unbearable. We had to sleep with the front door fully open to try and move some air through so we could sleep. Luckily the building AC was working. I tried contacting the company multiple times during our stay and after an initial response saying they would send someone asap, heard nothing else. We ended up all sleeping in the 2bdr the second night as it was too hot to sleep in the smaller one, the thermostat was pushing over 80 degrees and humid. They keep saying the building AC was off so it was not their fault (it was not off in the rest of the building or the other unit we had rented). I have contacted the property multiple times for some type of compensation but they keep blaming the building. Please beware of booking with them.
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