Review Time
From reporting a technical issue with our motorhome tracking device to resolving the issue, I received excellent service from both Katie in Customer Service and Liam in Collections. I have had a brand new latest model tracker fitted and a complete new 36 month warranty! Liam also guided me through a glitch on the App! I’ve now subscribed for a further 2 years security and peace of mind.
Very happy customer!
From reporting a technical issue with our motorhome tracking device to resolving the issue, I received excellent service from both Katie in Customer Service and Liam in Collections. I have had a brand new latest model tracker fitted and a complete new 36 month warranty! Liam also guided me through a glitch on the App! I’ve now subscribed for a further 2 years security and peace of mind. Very happy customer!
The customer support team at GT are just great.I have spoken with several of their team….just getting used tomy tracker…asking advice and seeking help.They have endless patience …nothing is too much trouble.The measure of a great business is the service you receive AFTER you’ve bought the product .My experience thus far is quite excellent . Cannot recommend highly enough.Robert Peck
Terrible quality equipment and company. We have had two faulty units in 3 years. Both were replaced under warranty, however my concerns were why we had no notifications that the tracker wasn't working any more.In total we have paid for 9 months subscription for a system which doesn't work. If the van had been stolen, im guessing they would just say 'the tracker isn't working, we will look into it and call you back'. They never call back.If you want to keep your vehicle tracked, buy elsewhere.
Responsive customer-focused service which fixed my issue very quickly, greatly exceeding my expectations and giving me great confidence that any further questions or issues will be dealt with in the same manner. Great to experience such a service in 2026 - its rare nowadays.
Liam Billson was very helpful, professional and efficient in managing my one month contract extension pending the arrival of my new car. Ha had a great telephone manner and all the documentation and invoice came through straight after the call.
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Global Telemetrics is the billing and monitoring platform for several worldwide vehicle security companies including SmarTrack, Shadow Immobiliser, Clifford, Autowatch and provides OEM solutions to vehicle manufacturers.
Monitoring Thatcham Security Certified devices using the latest technology and secure cloud based CRM systems to manage customer information and billing. Global Telemetrics specialise in secure data aggregation and management using off site servers for additional protection.
Based 9 miles away from the famous Castle Donington race circuit, in Coalville, Leicestershire, Global Telemetrics provide 24/7 365 days a year support for customers worldwide with staff dedicated to help on all aspects of vehicle tracking and recovery as well as customer and engineer advice. Global Telemetrics have successfully recovered over £90 million of vehicles since inception.See more
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