Review Time
The customer service experience has been shockingly disappointing. They are prompt with billing, but when issues arise, there is a lack of accountability and meaningful responses. I reached out multiple times regarding a meter issue, yet all I received were generic replies that did not address my concerns. It was clear that my emails were not being reviewed thoroughly. There was no follow-up or coordination with the metering service. I spent weeks on this issue without any resolution. This has been one of the worst experiences I've encountered with an energy provider. If you want reliable customer support, I recommend looking elsewhere.
Experiencing long wait times with the customer support center. Their chat options are frequently unavailable. After a lengthy wait, I finally received a callback, but the call was disconnected after just two minutes. The aftersales service is lacking! I hope my connection remains stable, as reaching them for assistance seems like it could take a very long time.
There are significant delays when trying to reach the support team via phone. Their chat option is frequently unavailable. After finally receiving a callback from customer service, the call dropped after just two minutes of waiting. The aftersales service is disappointing! I hope my connection remains stable, as it seems it would take a long time to get in touch with them for any issues.
The customer service is disappointingly inadequate. While they manage to send bills promptly, they fail to take responsibility when issues arise, offering no substantial responses. I reached out more than 10 times regarding a meter problem, but instead of a solution, I received generic, irrelevant replies that indicated no one was genuinely reviewing my concerns. There was a complete lack of follow-up, accountability, and coordination with the metering company. I spent weeks pursuing the same issue without any resolution. This has been one of my worst experiences with an energy provider. If you want a dependable company that values customer feedback, I recommend looking elsewhere.
This service seems to be a scam. I was referred to them as the cheapest option in my area by a government website. However, the plan advertised was not available on their site. After contacting customer support, I received a quote that matched the government recommendation. I completed the application online, which was accepted, and I got a welcome email. The next day, however, I received a rejection notice without a clear explanation. This is unacceptable customer service. They now have my personal and financial information, which raises serious concerns about security. I strongly advise avoiding this company.
While initially affordable, the customer service is the worst. They don’t return calls or emails. They failed to connect power remotely, leaving us without electricity for an entire day and night. I strongly advise against using this service.
In short: don't waste time here; find another supplier as you'll likely switch soon. After a month of confusion with unclear tariffs and unexpected fees, I am filing a formal complaint with the energy ombudsman. The pricing information was inconsistent, and customer service did not resolve the main issue. If you value transparent billing and prompt communication, I recommend looking elsewhere. Their attitude is dismissive, and they seem uninterested in addressing concerns.
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