Review Time
7 months of absolute hell with this company. I have re-christened them "So Useless Energy". Anyone considering joining them think twice.
To the person who responds from this company asking me to contact them, i would suggest you become pro-active and contact me.
If I could give zero stars I would. To say this company have been useless and annoying is an understatement. The amount of time I have wasted for them to do nothing I should get compensation it’s been about 10 hours total for absolutely nothing to happen. Their app doesn’t work, their email doesn’t work, their automated system doesn’t work.
I bought a flat at the end of April 2025 which was supplied by SO energy. Because I wanted to switch to Fuse Energy, I registered my account, provided the meter readings and asked to switch. They refused my readings saying that they were incorrect. After providing photographic evidence of my meter, they said that the meter number was wrong, hence I was reporting data from another property. I spoke with the former owner and they advised that SO Energy had cross labelled the meter numbers and, although the former owner tried to rectify it with an engineer from SO Energy, the company never took action. Result, SO energy billed me £131.34 for just 13 days of a flat which was empty and with the power switched off since I was doing renovations. From that point I started a tiring a resource draining dispute with SO energy because I categorically refused to pay such an extortionate amount, most notably because the error was made by them in the first place by not correcting the cross-labelled meter. Rather than acknowledging the cross labelled meter issue, SO energy chose to threat me with debt collection, likely because my position was worsen by the fact that I was a former customer. After categorically refusing to pay and hours spent over the phone with their customer support, in September one representative (Ruby) agreed to look at two moths worth of electricity bills for my flat and worked out the amount I had to pay was indeed £6.75. As a gesture of goodwill for their despicable behaviour and service they offered a ridiculous £30 refund along with an apology letter from their head of customer support (Mia). Of course the letter never came, despite they promised it twice. After the energy ombudsman got involved, they wrote such a letter and offered an additional £30. I hope I explained how bad and hopeless this company is in dealing with customers, by not replying to my email, threatening me and then telling lies about their reparation gestures: what Ruby promised the ombudsman tells me is not company's policy, hence she was not properly trained in SO Energy's policies. I cannot state strongly enough how much frustration and despair they caused me for their wrongdoing, which added to all the stress I already had because of the newly bought property. My advice is to avoid these people who treat customer with barely concealed contempt and also get away with it. They're a total disgrace!
Account number 01401966….. took me at least six emails to get that information. Still stand by my other reviews a disgusting company who lie. Denied taking £417.22 when it should have been £26.00 took over two months wasting my time to get the thinnest apology possible. Still sent creditors after me even though every email I sent was to get this cleared up. Even worst didn’t bother sending it to my address they sent it to my frail old mothers address and have her worry endlessly because SoEnergy is such a crap company. I will say this to anyone reading this change from So Energy asap before they decided to take everything owed instead of keeping to the original payment plan. So Energy as you can see my account number is above look into what I have written and lie some more.
This brand #SOEnergy has continually demonstrated how much they care and respect their customers and that is very interesting and captivating too.
I sincerely appreciate the effort to reach out to customers with updated information relating to the customer's product and service from them and I am sincerely glad I decided to join the brand in its offerings, hopefully this standards doesn't drop .
You must be joking…
Firstly - I hate direct debit as I have been massively stung in the past. I prefer to pay on receipt of bill. I’ve been doing that since I’ve been with So energy. Unfortunately, I am told by So energy I can only sign up to a new tariff if I agree to setting up a direct debit. So now I’m stuck. What was the answer from So energy? I quote:
“If you would not like a direct debit active, that is fine.
Please make sure to pay your bill within 10 days of when this is generated.”
Tell me…… how on this earth can I pay 10 days before I know how much to pay???? It takes 9 days after my meter reads are given to even know what I have to pay.
Conclusion: the staff at So energy don’t really have a clue how normal humans work. And So energy seemingly wants me to go to another supplier.
Had an excellent customer service experience with Jose, he explained what had happened and reassured me. He was so friendly and warm. He gently reminded me about my meter readings when I forgot to send over. Thanks Jose!
This supplier is outstanding. They provide excellent support and reasonable rates. After switching from a previous provider that treated me poorly, I am now committed to this company as they truly excel in their offerings. I highly recommend them to anyone seeking a reliable service. They consistently present fantastic deals, deliver great service, and show genuine consideration for their customers.
Claim your business profile now and gain access to all features and respond to customer reviews.
titanplumbingok.com
gasdepot.co.uk
bill-switchers.com
arka360.com
grouphugtech.com
eco-worthy.com
www.fjordkraft.no
myenergi.com
lumoenergy.com.au
www.cleanenergyexperts.com