Review Time
I wish I could give this 0 stars. It's a complete scam and waste of money. I've had nothing but issues with my orders. The latest issue is that I asked to have my "subscription" canceled on 2/25/26. I received an email from "Lisa, customer service" who acknowledged my request, yet on 3/22, nearly a month later, I was charged for the products that I asked to have canceled and now they won't refund me or send me a free shipping label to send the items back. They are cheap, come from China, and take a month to even arrive (I still have yet to receive these items). I wish I researched this before placing the initial order and spent so much money on crap. In case "Glow Smile" wants to respond to this my order # is CE11184 and I have all of the emails with "Lisa" showing when I requested to have my subscription canceled and the subsequent replies.
I tried this because of the "money back guarantee". However, this is soooo not the case. First, they charge a restocking fee and you have to pay for return shipping. Which at first is annoying but then you find out you have to return it to the Netherlands, so essentially it will cost almost as much for me to return it as it did to buy it. That's in addition to the fact that the toothbrush is cheaply made and doesn't work. The bristles hardly even move. Do not buy!
I wish I could give this 0 stars. It's a complete scam and waste of money. I've had nothing but issues with my orders. The latest issue is that I asked to have my "subscription" canceled on 2/25/26. I received an email from "Lisa, customer service" who acknowledged my request, yet on 3/22, nearly a month later, I was charged for the products that I asked to have canceled and now they won't refund me or send me a free shipping label to send the items back. They are cheap, come from China, and take a month to even arrive (I still have yet to receive these items). I wish I researched this before placing the initial order and spent so much money on crap. In case "Glow Smile" wants to respond to this my order # is CE11184 and I have all of the emails with "Lisa" showing when I requested to have my subscription canceled and the subsequent replies.
Had to pay for shipping even though on my receipt it says shipping is free. Due to fraudulent postage I had to pay $10 just to receive my item.They say they are from Netherlands. But now I see others posting uk and china. Don't Ever Buy anything from this company!! And it took almost a month to get to me.
I ordered the smart rush without any problems but everything went wrong after I ordered the toothpaste. I was supposed to get it at a reduced rate but that failed to work. I sent them an email on the same day which they never replied to. I kept sending emails to say I did not want the product sent to me all of which they ignored and sent me the product anyway. I asked for the return address which they refused to send me. The latest refund offer is 30%. Having read the reviews, I’m pretty sure that ‘AI Emma’ will make sure I receive nothing. They are a fake company that I believe is worked by China. Please please don’t buy from them.
I would give zero stars if that were possible. I ordered the GlowSmile feeling confident that they stated 30 day money back guarantee. I didn't think the item made any difference to my teeth and my dentist told me I'd wasted my money. After many emails back and forth with Emma (customer services) I eventually was persuaded to accept a 30% refund. (When I read that they would only give a full refund if the item was in original condition - and how can you do that if you've used it?) I have been told many times that they have refunded me £14.99 and sent me a screen shot of 'their system', however I have never received a refund. I would say avoid this company at all costs as, in my opinion, their claims and promises are false.
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GlowSmile is reinventing oral care with the Smartbrush – an ultrasonic U-shaped toothbrush that cleans 100% of tooth surfaces in just 30 seconds. Traditional toothbrushes haven't fundamentally changed in over a century. And despite our best efforts, manual brushing only reaches about 60% of tooth surfaces. The result? Millions of people still struggle with plaque buildup, gum problems, and expensive dental bills – no matter how diligently they brush. The Smartbrush changes that. Using 5,000 ultrasonic vibrations per second, the mouthpiece design wraps around all teeth simultaneously, delivering clinically proven results: up to 82% more plaque removal compared to conventional brushing. Today, GlowSmile serves customers who want to keep their natural teeth for life. Whether you have arthritis, limited dexterity, a busy schedule, or simply want a more effective clean – the Smartbrush makes professional-level oral care effortless. One button. 30 seconds. 100% coverage.See more
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