Review Time
we purchased our 4 year old car 6 months ago and was advised aa warranty would be beneficial for us with 3 young children. 2 weeks ago our car broke down and we were advised the garage we had to get it to. the garage liased with AA on out behalf and had nothing but grief as did we. Eventually AA agreed to cover half the costs but would not cover all.I phoned AA for an explanation and was greeted but the worst form of customer service i have ever had. The bloke was extremely rude, patronising and didn't listen to me at all. He went on to say they wouldn't cover anything worn only totally broke so would therefore allow me and my 3 babies to drive round with an unsafe car or one that would cause us problems in the future. He was VERY VERY rude and not helpful at all. I WILL NEVER TAKE THIS WARRANTY AGAIN!!!!
I think that if you buy a second hand car then an investment in a AA warranty is a definite must. I bought a warranty never really expecting to use it. A few months after I bought my BMW 320D it developed a fault in the connected drive. After calling the AA Warranty they gave me the name of a BMW specialist garage. I booked the car in for them to carry out the diagnostics and it turned out that the whole cic drive needed to be replaced. £2000!!!!. Luckily with the warranty I only had to part with the £50 excess. I didn’t have to speak with the AA claims area again as they dealt directly with the garage. Peace of mind having a warranty and hassle free making a claim.
I was away on holiday with my wife and two young children (2 & 1) when my vehicle broke down. When I purchased my car I chose to take out the AA breakdown and warrenty optional extra which has been worth its weight in gold! I called the AA who recovered me to a local garage for repairs which were complete the next day. As we were away I did not have any of my warrenty details with me but chose to get the repairs done and paid for them myself. Once I returned home I called the AA warrenty team who understood my predicament and dealt with the reimbursement within a matter of hours, Patrick from the team was really helpful and I highly recommend this cover.
I bought a car from car giant in May 2017 and the car had a problem in November 2017, car going into limp mode, took it to Halfords who could not fix the problem and then the dealer who later told me the problem was the throttle module. Dealer said to AA that the module had been incorrectly fixed before (without providing any proof) and decided no to pay. Although I had insurance, I had to cover the repairs at a total cost of £500. Limp mode problem went away. I then had a leak in the water pump i.e. coolant leaking onto cambelt. AA (Motorway Direct) paid for water pump and cam belt which was contaminated but not the tensioners. Garage told me that they would not give me warranty on the work without changing the tensioners and that no mechanic in the UK would change the belt without replacing the tensioners because they wear out at the same rate. AA (Motorway Direct paid £180 and I paid for the tensioners £250+). In both of these situations, AA (Motorway Direct) have either refused to pay or I have paid more than them. Complaint is now with Ombudsman. I regret buying the insurance - WASTE OF MONEY - SHOULD HAVE PUT THE MONEY IN A SAVINGS ACCOUNT.
After writing a review in February AA warranty replied as shown below, I am still waiting for an official response from the complaints department. They have taken £1000+ of my money for a warranty that is useless. I have been mis-sold by you. Published 27 February 2018 Thank you for taking the time to tell us about your unfortunate experience when making your claim. We are sorry to hear that you did not receive the service you expected, and regret that this has resulted in the negative feedback you have left us.We understand that these can be unfamiliar times and it is our aim to support all our customers throughout the duration of their claim. We have been unable to locate your policy from your comments alone, so it would be great if you could contact us via the methods below. We have a formal process of escalation for instances where our customers feel our decision is incorrect, and I would encourage you to escalate your case to allow a full investigation into any concerns you may have; this will also enable us to offer you a clear, written response.We also work closely with a number of Alternative Dispute Resolution services who are there to provide an independent assessment of any complaints we are unable to resolve to your satisfaction, and to offer you an independent opinion on whether our decision to decline your claim was the right one. If you so wish, please contact us to raise a complaint and we will provide further details.Contact details for further support or guidance…Tel:
Purchased with my car from London Cargiant who sold it to me as AA warranty. Given the impression that if anything were to happen, repair services will be rendered up to the retail value of the car hence why I purchased the extended warranty for 3 years. My car then developed a mechanical fault which is supposedly common for the make and model of my car. I firstly had an electronic diagnostic carried out by my own accredited garage company who upon discovering the fault refused to do anything further to the car. So I brought it to the attention of AA. The sales person I spoke to was very rude and unsympathetic - the whole reason people call AA in the first place is because something has gone terribly wrong so it is the responsibility of the company to ensure their staff has received some sort of sensitivity training as the customers calling will be in some sort of distress. They sent me to a garage of their own. This garage also came up with the same conclusion as the first but upon hearing this, AA sent over their own "independent" technician to look over the car. I received a phone call a day later from the garage (and not AA themselves) that they had stripped apart the engine and had found the fault to be due to general "wear and tear" and would not cover any costs. The garage technicians were confused by the decision themselves. They had left my car dismantled, no call back to give me an outcome of the diagnostic(s) or to state the next step in the process, no word in writing, nothing. Bearing in mind that I was in the process of planning my wedding; this occurrence was of great stress. Three months later I'm left still chasing them up, calls unanswered, with a car I'm still paying for but now sits in the driveway. Horribly miss sold from Cargiant and a very disappointing and shocking service from AA warranty (also called motorway direct). Upon further research, found it to be a common route for them to take in declaring "wear and tear" route causes once the car is over 60,000 miles (as stated in their product information). Definitely avoid and purchase warranty products elsewhere, ridiculous service!
Advised me to get a repair done at the garage, mentioned it takes 21 days to clear the payment so if i paid they will refund me to my bank account which would be quicker. I paid for the £4,500 repair, they said they would honour up to £2,000, I paid for the repair, then they refused to pay for the repair after it was paid for.
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GLS France est une filiale du Groupe GLS, l'un des plus grands fournisseurs autonomes de services de colis en Europe, avec une forte présence locale dans presque tous les pays du continent.
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