gls-ireland.com

3.5
3.5 Based on 9.7K reviews

GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 4...

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Average Rating

3.5

/
5

9.7K Reviews

5 Star
57%
4 Star
4%
3 Star
2%
2 Star
2%
1 Star
35%

Filtered Reviews

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Review Time

Aidin Scott
Darren is a great courier

Darren is a great courier. Very amenable and always shows up to collect. 👍

5
Date of experience: Sep 06, 2022
Averil Kelly
Bartek Driver

We had a delivery from a driver named Bartek, he was very helpful and accommodating. He is a credit to the company.

5
Date of experience: Sep 06, 2022
GK15
It was such a joy to receive a call…

It was such a joy to receive a call from Bartek. Great communicational skills and service.

5
Date of experience: Sep 05, 2022
Angie
It was such a joy to receive a call…

It was such a joy to receive a call from Bartek. Great communicational skills and service.

5
Date of experience: Sep 05, 2022
Melville Butler
Seems a reasonable warranty on paper

Seems a reasonable warranty on paper, came through quickly from dealership. Actually had the warranty before the van.

4
Date of experience: Sep 04, 2022
Jeffery Long
Dont get warranty with AA at any cost…

Dont get warranty with AA at any cost dont scam took £2000 off me to join once i had a fault they just made excuses and put it down as wear and tear thats there loop hole to get out paying garage cost and left me paying £1000 to pay garage avoid at all cost fake and scam pointless getting warranty with them and wont refund my original payment to cancel with them

1
Date of experience: Sep 01, 2022
Maurice Howard
REFUSING TO CANCEL MY AGENT ACCOUNT

REFUSING TO CANCEL MY AGENT ACCOUNT. I'VE REQUESTED CANCELLATION NUMEROUS TIMES. They aren't worth S. On hold for 20 MINUTES+, numerous emails sent to SUPPORT, they even PHONE SCREEN. My advice to agents is to avoid this place at ALL COSTS, THEY JUST WANT 250/M FOR NOTHING. THE WEBSITE WAS SUBPAR AND BRIGHTFIRE WORKS WITH THEM.... ONLY WANTING MORE AND MORE MONEY BUT NOT HELPING THE BOOK TO GROW IN ANYWAY. ITS A SCAM. SCAMMING AGENTS AND CUSTOMERS. ALSO, IN CERTAIN STATES, THEY DON'T EVEN HAVE COVERAGE UNLESS THE PERSON IS "PRIME"... THERES NO CARRIERS FOR SUBPRIME, BUT YET YOU PAY A PREMIUM FOR THIS SUBPRIME SERVICE!!! STAY AWAY.

1
Date of experience: Aug 29, 2022
Herschel Morgan
They Removed my last review as it had…

They Removed my last review as it had the customer service director's name on it. I found that really fun as they don't mind being registered director on companies house. All the information was found a public forum but they will do anything to remove a ligament bad review.I've had a very unpleasant conversation with one of your so-called 'customer service' reps who has zero idea of how customer service works! I think his name was Dan.I called in regards to my warranty claim which was denied due to the work being carried out, he told me that the claim will not be processed as the work was done before we notified you which is understandable but the way it was dealt with is not. I asked what the correct procedure was. Dan, if that's his name told me that before any claim is put in I would need to call you first and then provide evidence of the problem then get the garage to call to tell you the problem and then wait for the approval. I told Dan that I have a video of the problem and am more than happy to send it over his reply was well that's no good to us and there is nothing we can do in a rude and condescending tone. At this point, I expressed a dislike to his tone and that I will not be spoken to in that manner and told him I will be disconnecting the line. As someone who runs a customer service department, I do understand that not all customers are right and there are some people who just try their luck but at least try to get to the bottom of the problem, not just state that there's nothing you can do! that's not customer service that just a cop-out. Zero empathy zero compassion just hiding behind the T&Cs. please feel free to listen to the call as I know they're recorded. Call date 24/08/2022 time 12:35

1
Date of experience: Aug 25, 2022
EB62
Says delivered but NOT delivered.

I tracked my parcel which was due to be delivered yesterday and it said it was delivered but it NOT been delivered. I have looked everywhere and it’s not here. I’ve tried to contact GLS via webchat but I have not received a response and I need this delivery asap.

1
Date of experience: Aug 23, 2022
PC76
Says delivered but NOT delivered.

I tracked my parcel which was due to be delivered yesterday and it said it was delivered but it NOT been delivered. I have looked everywhere and it’s not here. I’ve tried to contact GLS via webchat but I have not received a response and I need this delivery asap.

1
Date of experience: Aug 23, 2022

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Business Details

  • GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.

  • email service@gls-ireland.com
  • call 018606200
  • language https://o211375.ingest.sentry.io/5826609

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