Review Time
Followed all their processes after a fault occurred with my vehicle.Took my car to their approved garage and had a Turbo actuator fault diagnosed by the garages master technician.The AA requested that the part was to be taken off and sent on to them for further investigation.This was done and they decided that there was no fault and the part diagnosed as faulty by their approved garage was to be put back on my vehicle even though the garage has advised against this.No further support or advice has been offered and my car has been off the road for a month.I have full breakdown cover with the AA also and I’m now left with nowhere to go and no vehicle.I’ve complained to customer services but feel I have been conned.
Parcel sent Mon. From laois to meath, still not delivered by 4pm Fri. Small parcel only, online tracking says ` The parcel is expected to be delivered during the day` but doesn't arrive. I would not recommend any company to use this service.
Parcel sent Mon. From laois to meath, still not delivered by 4pm Fri. Small parcel only, online tracking says ` The parcel is expected to be delivered during the day` but doesn't arrive. I would not recommend any company to use this service.
We at Luks Car Sales have been working in conjunction with AA warranties and our lovely rep Josh for 2 years now we have tried many other well known warranty companies in the past and were disappointed with the level of service we received. Since coming on board with Josh and the AA we have had happy customers and we as a dealer are extremely satisfied with the level of service, ease of commutation & highly professional manner in which the company and Josh present themselves. We will be continuing to provide AA warranty and breakdown cover policies to our customers for the foreseeable future. Keep up the good work Josh we cannot fault you
We have been using AA warranty for the last 2 years and never even thought about another warranty company. The service AA offer is second to none! Absolutely brilliant. AA has helped build our sales up as our customers have more confidence in buying from us as AA is a trusted warranty company. The feedback we have had from customers has been excellent.Our account manager Nita is a star! She is always there whenever we require any advice and help, we strongly recommend AA
Dreadful experience this morning. Invited in for a product recall to correct a fault with an airbag, waited for half an hour, then told that Jemca did not have the part required. Wasted half my morning - and will now have to book another appointment. And all this because the product was faulty! Huge waste of time and energy.
I purchased a second hand car from an AA approved garage and paid to extend the AA warranty. The timing chain failed the day after I collected the car. I have made a claim but WMS (the company who administer the warranty) seem to be just trying to avoid accepting it. The timing chain is covered, I have confirmation from an independent garage that the timing chain has failed and a quote for repairing it. They are now asking for evidence of why it failed. Obviously a garage mechanic can't confirm that and it isn't required by the policy. They haven't taken up my invitation to inspect it themselves. I only had the car for one day and so it was obviously nothing that I did. It would appear that the warranty is worthless or it is going to take a lot of arguing to make a claim. As an AA member I thought I could trust their name but obviously you can't.Also don't be fooled by their reply below offering to help. It is a stock answer to the bad reviews. Note the good reviews are generally from garages who earn money from the scheme or people who haven’t had a serious problem with the car. A final update. They have said “The AA Protect Essential for reference does not cover inherent faults (faults which were on the vehicle prior to purchase) nor does it cover any faults as a result of wear and tear.” On that basis they can reject any claim. They will say it was faulty when our approved garage sold it to you or it has become faulty which must be from wear and tear. The warranty is a con. It’s just a gimmick to give you confidence and the garage more money. Note that when I said I wanted to cancel it they said I have to go back to the garage. Obviously the garage get the money for it. The Terms, that you only get to see after you have paid for it, state clearly that it is not legally an insurance policy so you don’t get the financial ombudsman or financial services protection.
We are extremely pleased and happy that we have teamed up with the AA Warranty. Our manageress Nita is very efficient and professional. The team on the other side of the call centre are polite and very helpful.With our positive experience have no hesitation to recommend a great team of professionals.
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