gls-ireland.com

Fake delivery

They marked my item as delivered at 10.00 this morning, which it was not.2 emails, 6 phone calls and told the driver would ring me to tell me where he put the parcel.He didnt. Silence and at 18.00 now i can whistle dixie...What a rubbish company. Avoid them and go to An Post.

Date of experience: Jul 22, 2021

Thank you Jackie !

Dear Sir/MadamI have just had the most beautiful customer service experience with Jackie in Ireland office and I would like to thank her for her help and friendliness. I was asking some general questions about a service that might not even be within your range, and Jackie went out of her way to try point me in the right direction in the company all the while being incredibly warm and friendly. A good customer service is rare these days over the phone and I needed to tell you this.Thanks Jackie, I really appreciate it.All the best.Mitzi

Date of experience: Jul 22, 2021

Failed to collect parcel for delivery

Parcel was due for collection on the Monday, they claimed the sender was not home for collection however the sender confirmed they were available all day. Similarly on the Tuesday they claimed the driver received the order to pick up the parcel during the day, however no pick up was attempted.Having re-booked for the following Monday a carbon copy issue of the previous week occurred: "Sender not at home for collection", followed by "the driver has received the order to collect the parcel" on the Tuesday. however, no attempt was made yet again.In the end I just had to use a different courier

Date of experience: Jul 21, 2021

Great thank you

Date of experience: Jul 21, 2021

I have sent 3 parcel through Parcel…

I have sent 3 parcel through Parcel Direct and two of them arrived. One is missing. It get lost with all my summer clothes. I have tried to explain to the CS that I need that parcel and in 2021 is not possible to lose a tracking parcel. Anyway I spoke with the most unfriendly CS of all Ireland. It seems that they do not care and because i booked the service through Parcel Direct they wash their hands. I need to contact them everytime to get an update because they never called. I do not understand what is the matter, my parcel is in Germany lost and they cannot find it in the warehouse. I asked to sepak with a manager but neither Lavinia, Ellen or Rachel were able to transfer my call to a supervisor. Why I have not rights to speak with supervisor if you lost my parcel? Now everything is in the hand of a solliciotr but i am disgusted from this situation. Unbelievable.

Date of experience: Jul 20, 2021

Didn't attempt delivery

I work from home and was waiting on a delivery. I was in a meeting at the time and watched as the delivery driver walked up to the house and out a delivery attempt notice through my door without bothering to even knock. On the notice it said it would be delivered the next day. It took a full week to get it

Date of experience: Jul 19, 2021

When is a warranty not a warranty?

I took out a warranty with this company after buying a used car for my daughter. It was bundled in as part of the sale, and looked a reasonable offer, giving some peace of mind for a few months.On 5th June the car failed to start. I quickly worked out that it was a problem with the battery. Upon reading some reviews I could see that there were potential problems caused by other related parts so I booked in a home diagnostic test, also with the AA. I advised AA Warranty of a forthcoming claim. The next day I received an email from the AA home repair service to say they were not currently able to fulfill their advertised service. I arranged for another company to replace the battery on my stricken car and had it fitted on 7th June. It worked perfectly. The stop start function on the car began working for the first time. I emailed AA Warranty and forwarded my invoice for £139.50 the same day. I received acknowledgment of my initial email on 14th June advising that I would advising that I needed to get a full diagnosis and cost of repair before getting the work completed. I naturally had questions; did they realise that a car doesn’t go anywhere without a functioning battery? Would they have paid my daughter’s taxi fares in the time it took them to reply? Would they even acknowledge my message with the forwarded invoice?Today is the 19th July and I still haven’t had a response. I have had a letter to say that my warranty is about to expire and would I like to renew.I think you can imagine my thoughts.

Date of experience: Jul 19, 2021

It's funny reading the reply to the…

It's funny reading the reply to the comments saying ring so we can discuss this further.I've been ringing for 2/3 days been fifth in the que everytime I ring and nobody answers to discuss my claim.Either it's a coincidence everytime I ring that I'm fifth or it's just a recording so you'll get fed up.

Date of experience: Jul 19, 2021

Surprisingly worth it! Saved over £350 =)

I’m actually happy with the AA warranty that I took out. I bought a car from a not so impressive car dealership (Auto Gallery in Hampton!) who sold me a car with a hidden fault. An hour in driving it home fresh from purchasing a fault popped up! I took it to an AA approved garage, they diagnosed the problem and sorted it all out with AA (the fault, pricing etc) I paid for the fix and AA reimbursed the repairs within a week (after some chasing up). The only reason its not five stars is because the first call handler I spoke to when making my claim for the first ever time was crap and uninterested or helpful even! And their instructions are not the clearest. Apart from that I do recommend AA. :)

Date of experience: Jul 17, 2021

Great service from Kennedy

Great service from Kennedy! Very happy customer ☺️

Date of experience: Jul 14, 2021