Review Time
For 3 days my parcel was in a truck and constantly saying that it's supposed to be delivered today. Parcel was huge bench with picture on a box. I emailed customer service on Friday and got an answer on Saturday that they logged a complaint and I will get updates on Monday. Parcel arrived on Sunday without any warning. Great customer service but couriers aren't so great
This is such a mixed review, and its taken time for me to work out how to word it.Purchased from Ipswich store, after a delay thanks to lockdowns, and units were fitted by David, who was brilliant.The units look stunning - when closed. Its when open they leave me a little disappointed.We bought bespoke wardrobes, for one whole wall. Now I'm pretty good at DIY, but we wanted to treat ourselves in our new home to "Bespoke", which to me meant properly jointed cabinetry. I expected my wardrobes internals to be particle board, but not to be held together with joiner blocks (which was exactly how i had made storage for my garage). I also expected securing screws to be plugged after fixing - not covered up with appropriate coloured sticky paper discs!!Sliderobes tell be "bespoke" means made to fit to my space exclusively, so i guess its my fault i didnt ask about how the internal fittings would be joined together.I also should have asked about the finishing around the power supply in the back of the internal, rather than expecting it to be finished and being disappointed when it was just cut out and left a raw chipboard edge. Thank you to David for leaving me some offcuts so i could fashion a finishing edge after he left.One of the reasons we were so delayed, was that on our showroom visit, we were uncertain how we wanted the internals arranged, so went away to consider what the lady at the showroom had shown us, and how this would work for us. Once we knew, and lockdown eased, we got the designer (Ben) in to design our unit.I was expecting this to be easier than it was to be honest, we knew all our colours, and arrangement of the internals, but the visit took nearly 2 hours, as we repeatedly had to ask for revisions to his design, so they met what we asked for, as he kept leaving one section out!!Eventually, we had what looked to be correct, and the only change to what we had planned was that we were able to get a woodgrain interior instead of white as Ben explained pricing structure had changed since our visit to the showroom. Ben however did say that as we had been so specific with our wants, then he was sending full spec drawings out to us with the contract (something we were later told was standard), but tbh they are nice to have!!Since Ben had done all the measurements himself on site, I was a little puzzled why, after we returned the contracts, we needed a lady to come out to "check the measurements". We are glad she did, as the power supply reveal had been left off the original plan.The other thung that bemused me was payment. We had been wanting to pay for the units there and then, and had asked Ben about this, only to be told it had to be finance, for everyones safety.We took the buy now pay later option, and cleared it in time not to pay more - however, our final paperwork confirming installation dates came through with instructions on how to pay balances to the fitter, if not financed. I queried this with showroom, and was told i could have paid cash if we had wanted. Dont know if Ben is not aware of this, or if they/he gets some commision from Hitachi Finance!!So to sum up, beautiful looking units, with not so beautiful interiors, which kinda leave me feeling like my Mums old saying, "2 jags on the drive and no food in the fridge".At least l was i was able to put a nice finish around those power sockets
So now we are on the 5th day (20.02.2021) of my parcel sitting somewhere in Ireland waiting for God knows what...19.02.2021 05:11The parcel has reached the parcel center.Ireland Ballinacarrig18.02.2021 05:11The parcel has reached the parcel center.Ireland Ballinacarrig17.02.2021 06:16The parcel has reached the parcel center.Ireland Ballinacarrig16.02.2021 19:03The parcel has reached the parcel center.Ireland
Delivered parcel to wrong estate/address. My eircode and exact address on the package so no idea how this could have happened. Thankfully the woman it was delivered to was happy to drive the package up to me (yes, drive. It wasn’t just dropped to a neighbour or someone close by for safe keeping). Otherwise I wouldn’t have had a clue what happened to it.
I had always AA warranty insurance with my cars with no claims, that is about to change, no more AA warranty.My car had an electrical fault which my local garage identified quickly. The guys followed the claim process, a very painful process with emails back and forward requesting tons of information, after a week the claimed was declined: The fault was caused by "water ingress" (from the aircon). A pipe was blocked and that caused damaged in some module.I agree that "water ingress" is in the term but let's have a look to the statement in the contract:What is not covered:...6. Damage caused by impact of accident, overheating, freezing, corrosion, or intrusion of harmful substances (for example the ingress of water), ....Let's see in English what "ingress of water" means: "Water ingress is when water from outside makes its way into a place/container/building".The water did not come from the outside world it was generated within the car so it seems that the statement is opened to interpretations.Anyway good bye AA warranty!Thanks.UPDATE: After seen the reply from AA (see below). My opinion about AA is getting worse:1) They say that there is another company dealing with the claims. How does this information help to convince or satisfy a customer? AA is the face to the insurance and customers put the trust on a "well-trusted" name, stating that there is another company behind feels like avoiding any responsibility. Car insurances use similar strategy successfully, AA has to review the approach as it is degrading the reputation.2) The response advices me to contact the claim department. Did the AA person that wrote the comment read my comment? Of course, I went through the claims department, that is why I put the comment in Trustpilot. Again, AA managed to put information that is not helpful or useful. It feels that everyone is using a script...Anyway, I submitted a complain, which after more than 1 week, no feedback for timeline, conclusions, etc... I bet you, I get a reply at 8 weeks (as stated in the contract), I'll wait patiently, and get ready to move to next stage with the Ombudsman, as I'm not expecting anything good from AA.
I knew ordering a parcel from UK would be slower than normal due to brexit but what I didn't expect was gls being so slow on the irish side . After 2 weeks parcel cleared customs but I took gls another 6 days to get it from customs to wexford , don't waste your time with gls go with a more reliable courier service
DO NOT BUY Was told when we bought our Audi Q3 2015 to take this top range warranty cover that AA do as it will cover us for nearly everything and much more than the cheaper policy AA do. Plus we get free breakdown cover for the year on the top Warranty. After having the car for 6 months we had a problem arise on the car so called AA and was told to book it in and then get garage to confirm the fault and price which we did. And what a surprise the part is not covered under the warranty So we have now got it booked in to be replaced and end cost going to be £600. Now Battery is loosing Power over night and Start/Stop not always working since this cold spell checked my agreement and it says Battery covered but when i called to confirm i was told it is NOT under some stupid category Batteries for Start/Start vehicles are usually up in the £300 range so that will be another thing we will have to pay for. Our agreement states they will pay for repairs up to £3000 and not over the value of the car but I bet if it was something that only cost £50 to replace it would be covered. So looks like we will be cancelling this agreement by end of today and put the money we spend every month on this agreement in to another account so we can use that when another fault comes along. ONE VERY UNHAPPY CUSTOMER and from a company that prides it self on customer support total bag of rubbish our AA breakdown cover will also be cancelled today never had to use it luckily.
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