Review Time
I was told when I bought this warranty that it covers all the parts and labour for 3 years. Which is not true. And you can not go to Mercedes to fix it. It should be some local garage. Not happy with the service. Will not recommend to anybody
Firstly i had a engine management light on my volvo after having it 3 weeks. I rang AA warranty who told me to take it to a halfords autocentre as they wont let me take it to volvo. I did and halfords said they couldnt fix it as there diagnostic equipment wasnt up to the job. I rang AA back and they told ME to find a volvo specialist that charges no more than £46 an hour. I managed to after some time and took it in. They told me it was a recall and the car needed an EGR and cooler having done the diagnostic. They said it needed to go to volvo. Well i never funny i remember saying that on the first call. Next the garage i took it to wanted £86 for the diagnostic and labour, phone call to the AA and guess what they refused to pay! Even after telling me to take it there for diagnostics. I have had to pay for it myself and claim it back from the garage i bought it from. All in all 2 days off work and AA warranty is pointless. I wouldnt buy it waste of money. Who ever heard of a warranty that doesnt cover diagnostic, how do you know whats wrong with it!!! staff were not helpful at all. The reply below is due to this review, the customer service agent who refused the claim even spoke to his manager who also refused the claim. i havnt received any payment from the AA. I have from the garage, to little to late. As below For clarity, reasonable diagnosis charges are covered as part of all valid claims. staff must need further training because they confirmed they do not pay for diagnostic.They also tried to get this removed by compliance but im afraid the truth stays right here.
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