Review Time
Broken Package and No Accountability-Worst Delivery Experience Ever:
Two and a half months ago, I bought two tablets through the Kleinanzeigen app. The seller sent the package with GLS. I was very careful when opening it because there were two glass items inside. When I opened the package, the larger glass was broken. It was not packed properly — there was only a small piece of white padding between the box and the glass.
I contacted the seller, and he said he would report the issue since the package was insured for €500. After a long time, GLS finally responded yesterday and told him that it was not their responsibility and that they couldn’t do anything about it.☹️
They are a horrible and irresponsible company. We sent them photos immediately after opening the package very carefully. Don’t send your packages with them. They are not responsible for your shipment, and it took them two and a half months to respond.😒
Extremely dissatisfied with the delivery service. My parcel was not delivered despite being home. After several attempts to reach the support team via email, I still haven't received it, and it's been nearly a week. I redirected it to the designated pick-up location, yet it remains undelivered. I urgently need my parcel as I am traveling outside the country tomorrow.
Terrible parcel service… my parcel hasn't been delivered even though I was home. After multiple attempts to contact the support team via email, I still haven't received it, and it's been almost a week. I redirected it to the designated pick-up location, but it remains undelivered. I urgently need my parcel as I am traveling outside the country tomorrow.
Very slow in shipping the parcel. I would advise against using this service. I’ve had similar issues previously, and overall, I haven't had a positive experience. They responded quickly, promising help, but it seems they didn’t read my complaint thoroughly. The product should be unpacked within 7 days, but it arrived after 10 days, and they keep asking for the parcel number I already provided.
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