Review Time
The item has not been received. The website clearly states that delivery should take 3–7 business days, and when I contacted the support team, I was told via email that it would arrive before 24 December. Now, over 20 business days have passed, and there has been no delivery. After following up again, I was told the item had been 'shipped' and that I needed to deal with the postal service. However, tracking information shows that the parcel hasn't even left the country, meaning the postal service can't assist. This reflects extremely poor service, with misleading delivery information and a total lack of accountability.
The product still hasn't arrived. The website states delivery should take 3–7 business days, and when I reached out to the company, I was told via email that it would arrive before 24 December. Now, it has been over 20 business days, and there's been no delivery. After following up again, I was informed that the item had been 'shipped' and that I should resolve the issue with the postal service. However, the tracking shows that the parcel hasn't left the UK, so the postal service can't help. This is very poor service, with misleading delivery details and a complete lack of accountability.
The customer service was truly exceptional! The product is super easy to apply, although it's best to have two people work on it together. The quality is impressive. Delivery takes about 7 to 10 days, but it's definitely worth the wait. Overall, we are thrilled with our new laminated doors. Absolutely love them!
I was unsure about the delivery date, but I received a prompt email response to my query. The response clarified when I should expect the item, which eased my worries. The item I purchased is lovely and will be a great addition to a nursery.
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