Review Time
I have always used Goldsboro for all my signed books. Great website, easy to order what I need. What I love more than anything is loyalty - I have purchased all 5 signed Thursday Murder Club Novels, and I like that they email their customers who have bought the series before.I cannot recommend them enough. Books aren't delivered on release day, but these books are signed and not a 'typical' book release so I understand that timing varies as per when they receive their stock. Would happily use them forever and I really need to visit this shop in person one day soon when I am next in London.
Edit: more excuses. I could hear your team fine on the phone. They could not hear me allegedly. Your staff member in Brighton was dismissive and rude. Not me. Do better in future.In May 2024, I pre-ordered a numbered special edition title due for release in October 2025. In June 2025, I placed a second pre-order for another numbered special edition, released 27th August 2025.For the 2024 order, my book was delivered around three weeks after publication. While late, it at least arrived. For my more recent order, however, I have had no correspondence at all since placing it. I emailed and received no reply. I sent a direct message which was ignored. When I telephoned, I was hung up on repeatedly, and when I left a message I was finally contacted—only to be told I “shouldn’t expect Amazon service.” When I called your Brighton shop, the staff member I spoke to was unhelpful and, frankly, rude.This is unacceptable. Customers are not expecting Amazon-level turnaround, but they are entitled to the product they paid for—especially when it was pre-ordered months in advance. The repeated excuse of a “heavy publication period” (which I have also seen cited in many of your historic reviews) is not a valid reason for such poor communication or delays. Using platforms like Shopify obligates staff to monitor and dispatch orders in a timely way; it is not the customer’s responsibility to chase repeatedly.Pre-ordering demonstrates patience and loyalty to a small business. It is precisely because customers are willing to wait that we expect better communication, transparency, and fulfilment when release dates pass. The service I have experienced instead has been dismissive, disorganised, and far below reasonable expectations.
I recently made my first order at Goldsboro Books. The book, which I know was new, was indeed the best new copy I have ever received. The packing was amazing, really well packed including a dust wrapper protector. There was no way that the book could have been damaged in transit. All in all I found the service outstanding and would have no hesitation in recommending Goldsboro Books!
Difference between good and mediocre business is simple. One gets the product right, the other - the product, the service, and error correction. Goldsboro got the product. It does not have customer service and does not acknowledge let alone fix errors (there are exceptions but they are down to individual employees, at odds with the rest). Two examples. One, shipping. The shop claims “professionally packed” etc. What it means in practice is that you get your books in one size fits all box and tons of bubble wrap. Yes, your book arrives safely but how is creating so much waste “professional”? Two, Goldsboro offers the option to request matching limitation numbers e.g. when collecting series. Sometimes they may send you the wrong number. Ok, that can happen. But try fixing it ie return / replace, you get radio silence back. Few other little things that add up to poor user experience. Your orders aren’t searchable, you can only click-open each individually. So if you pre-ordered something 5 months ago and forgot, high chance to double order (compare to Amazon’s “last purchased on …” alert. You cannot cancel order online, you have to email. There is no way to check refunds online - you need to monitor your credit card statement. Loyalty scheme is rudimentary at best, shipping costs are high (prepare to pay 5.50 for a 16 pound book unless you live close enough to collect), free shipping if you spend X is not offered, etc etc. All small things, perhaps. But they add up to what another reviewer described as “they don’t like their customers very much”. I am keeping 2 stars, one for the product - and another for the couple of employees who do try their best. In the meantime, explore alternatives - Broken Binding, Forbidden Planet... This one may may be living off past brand value glories.
I am a new buyer with Goldsboro Books. I am extremely satisfied with the quality of the books received; but more importantly has been my contact with the customer service team.I'm autistic and can ask many questions to ensure I understand all elements before using the business. The replies from the team have always been very quick. They have answered my questions clearly and have provided me with support needed.I have no hesitation in contacting them with any queries. They are also very honest. 1 book I ordered had slight marks on the coloured edge. They sent me pictures and offered me an immediate refund if I didn't want the book.Also a big thank you to the people in the packaging department who also do a brilliant job.
Goldsboro Books sells lovely items. The problem is their customer service. They charge top dollar delivery fees but take weeks to dispatch anything with no updates. There was an issue with one of the items I ordered. Instead of dispatching the rest of the order (and you pay for postage on an item-by-item basis so it wasn’t like they had any reason not to post my other items) they just sat on the whole order for two months without contacting me about the issue. They only dispatched the other items after I emailed them to ask what was going on and I suspect I would have just lost my money if I hadn’t reached out. With regard to the item that was a problem - their solution was for me to contact their distributor to speak to them myself! Are they having a laugh?
Having been gifted a monthly book as a Christmas present, I have read 3 and half read 2. Mixed reviews? Yes. The first was about American couples vying to be ice dance champions and maybe succeed at the Winter Olympics, The next was 'Nesting', a diary of the troubles of a wife fleeing a possessive husband in Dublin. She was convincing but it was hard to believe in him as a real predator.Third was 'The Lamb', magical realism about cannibalism in the northern forests of England. Then there was a rural tale about love and marriage in Dorset. Too starrily romantic to progress more than a third if the course and distance. The fifth, 'The Seven O'clock club' is more readable and effective. So one can hope that the books are in ascending order of personal preference. The books are beautifully produced.
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