Review Time
Goldsboro used to be great but customer service has collapsed, especially for subscribers. Books are late and uninspiring. The GSFF is a racket. I waited to get off the waiting list and then was stunned by the books we were offered. Their editions are signed and numbered but Broken Binding is better and others are now offering better limited edition books.
The books are wonderful quality, especially the special editions which are stunning. However other areas are weak. The postage is extortionate considering how long booked take to arrive and I understand keeping things well protected but 10-12 feet of bubble wrap for each box is unnecessary and horrendous for the environment. The pre-order service is also painfully inadequate. You are often left waiting weeks after publication date to receive the books with zero communication about the delay. I noticed that I didn't have this issue until I cancelled my membership and became an ad hoc customer
Goldsboro Books helped me out with something extremely important to me, and I really appreciated the help from Harveen. She was super cooperative and she managed to accommodate a request of mine without any blips whatsoever. I would recommend the bookstore as they have so many options available, and some unique titles too.
It might be an odd one, but I recently had an awful experience with this shop. I ordered a book online, there was no confirmation of it being posted after two weeks and no other correspondence, so I contacted them to enquire what was happening; I was told the book was not in stock in the first instance and that I would be refunded for this. Another fortnight passed with no correspondence and no refund. I contacted them again and was told the same thing again. I ended up referring the problem to my bank. They are probably fine in person, but I would avoid the online shop at all costs.
I was a member for many years and have spent hundreds of pounds with these people. I loved receiving my books, it was a joy to open, inspect and catalogue my books. I waited months for membership to the GSFF section and was pleased when i began to receive these also. Towards the end of this year Goldsborog changed their system and, I'm told, REQUIRED members to subscribe to a different site. I found the process confusing and hesitated over the payment system which seemed to imply I would be charged twice. My subscription has now been canceled and my long awaited place on the GSFF subscription given away. I am angry and a little sad.
such ashame, have gotten some wonderful signed books from here online, but when I went in person was very unhappy. I wanted to buy a book which was in the window and the lady at the desk was very rude, she had a nasty attitude saying she would get my book in a minute, had to wait 10 minutes for her to get it (keep in mind I was the only person in the shop). Then she set the book back down on the desk and went back on her laptop, I was standing infant of her, waiting to purchase it and she was just giving me a nasty look, when I asked to buy it. She then proceeded to ignore me and act as if I wasn't there. Then a couple came in and she started to serve them, very happy and pleasant, keep in mind I was there first at the desk waiting for her to even acknowledge me. She then starts calling them by their names (I assume she knows them, friends or regular customers, i'm not sure). I guess she only treats people with kindness if she knows them. I was treated disrespectfully and ignored while she treated other customers nicely. Appalled, has really put me off purchasing from here again, knowing that people like that work there makes me never want to go back.
I would highly recommend getting your books from Goldsboro, I think it’s great that most of the authors actually go into their book shops to sign them. I recently had to make a query with their customer service team and despite some of the comments below, I received a quick response and the person I dealt with was really helpful.
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