Review Time
Pre ordered a book in January. When you pre order, you expect the item as soon as its released. Instead they didnt ship it til a week after release and I received it 13 days after release. Might sound minor but it was very frustrating and I won't be buying from them again.
Recently discovered this little gem of a bookstore on a trip to Brighton and I must admit I was amazed by the business itself and the beautiful books they stock.
As someone who has spent many hours in many book shops and library’s, I have never seen such beautiful books that are so special to have in your hand. I bought two titles on the day and have already ordered online again for myself. I have a feeling I will be treating myself regularly to books from here in future. Wish there was a branch in Ireland, I’d visit so much!
Shout out to Belle at Goldsboro for amazing customer service support. I contacted Goldsboro via email with a question/request, and Belle responded lightning fast, and was incredibly helpful.I love Goldsboro Books and their amazing customer service people like Belle is one of the reasons why!
Recently discovered this little gem of a bookstore on a trip to Brighton and I must admit I was amazed by the business itself and the beautiful books they stock. As someone who has spent many hours in many book shops and library’s, I have never seen such beautiful books that are so special to have in your hand. I bought two titles on the day and have already ordered online again for myself. I have a feeling I will be treating myself regularly to books from here in future. Wish there was a branch in Ireland, I’d visit so much!
Holy cow! I just received my shipment..I should've taken a picture of how smooshed the box arrived. It was totally crushed in on at least 1/3 of the box. I was so nervous.But you packed it so carefully with bubble wrap, everything was PERFECT. Like, seriously perfect. Also, I've never held a Goldsboro edition before. I love, love, the protective cover as well. Everything is so stunning. Absolutely gorgeous. Thank you! I can't wait to see more!!
In the wonderful world of books there are Standards, there are Gold Standards - then head and shoulders above those there are Goldsboro Standards. As a regular Goldsboro customer for many years I am delighted to say their standards are as high now as they were when I purchased my first-ever signed edition and was delighted as much with the presentation and packaging as I was with the overall customer service. I have previously told them that my late father used to say that the first thing anyone ever sees about your home is the front door and if that is well-presented and maintained then their perception of everything thereafter can only be positively enhanced.At Goldsboro not only is the on-line customer care second to none, but equally on the occasions I have enjoyed visiting their delightful shop in London’s Cecil Court, being met by friendly, ever-helpful frontline people like the lovely Laila Halil has only helped underline the valid and valued service they provide.This has made me return many times in the past and will see me return many more times in the future to the place where everything is quite literally Signed, Sealed and Delivered to Goldsboro Standards!
Goldsboro has become one of life’s real little treats for me. I get so much joy from popping in to browse the shop - or that proper kid-at-Christmas feeling when my monthly subscription book turns up in the post.I started my subscription with them back in August and honestly couldn’t be happier. I’ve also ordered a few books outside the subscription, based on their recommendations, and every one I’ve read so far has been brilliant. They really know what they’re doing when it comes to picking a good read.I’ve seen a few negative reviews about Goldsboro’s customer service, but in my experience it just comes down to patience. Sometimes the best things in life are worth waiting for!When you visit the shop, you can see the sheer amount of stock the team are handling - it’s incredible for a small independent place. They work their socks off to bring readers these amazing limited, signed first editions from both big-name and up-and-coming authors.I’ve had a couple of small hiccups with orders, but these things happen. Each time, the team sorted it quickly and were really helpful and polite about it.The staff in store are always friendly, chatty and clearly love books themselves, which makes such a difference. On a recent visit I even saw the owner helping a gentleman pick a new series based on what he liked, it was genuinely lovely to watch.Anyway, a bit of a long and flowery review from me, but as someone who loves reading, collecting and good customer service, I’d say don’t hesitate to shop at Goldsboro. Stick with them. You won’t regret it.
I had ordered two books over a month ago. None received. No communication even though I had sent numerous emails asking for updates. Then yesterday I receive a email telling me they have issued a refund for one of the books due to a flood! I don't believe that excuse at all. Avoid !!!! Will never shop here ever again. Better off with hatchards
Earlier this year, I pre ordered a signed copy of a book that was due for release in September. I didn’t expect to receive the book on the day of publication but I did expect some kind of communication to let me know the status of my order. When I have tried to email the company I have had no response. When I tried to track my order there is no information available. It is such a shame because this company has some excellent reviews but sadly my experience has been poor. I purchase a number of books on a monthly basis but due to my experiences with this order, I will not be purchasing from this company again. I just hope that my book arrives at some point! I just want to respond to your reply. As I stated in my review, I didn’t expect the item to be delivered on the date of publication but I did expect you to keep me informed regarding expected date of dispatch. I did use the Shopify link to track my order but the only information that it gave was that the order was placed. That had not been updated. If it had, I would never have needed to contact you in the first place. I find it interesting that it seemed to take me to place a review here for you to act on my order because immediately following my review, I received emails from you responding to my initial email and confirming it had been dispatched. I would appreciate you not trying to excuse the way that this matter has been handled. I rarely complain about anything but the fact that I have in this case speaks volumes! I most certainly will not be ordering from you again.
I love Goldsboro Books. I am a subscriber and I purchase other books with a nice discount because of I’m a subscriber. Books are sent with dust wrappers and have always reached me in mint condition. Ok, yes customer service could be better , however the once I have talked on the phone they were great. Reaching out by email tends to take a long time to get response, I have sent an email regarding a book I purchased in August which I haven’t received yet, nor have a received a reply to my email. With that said, this is a small independent business and I’m sure it’s extremely hard work.
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