Review Time
First time trying to buy from Goldsboro Books and will never try again. Ordered a preorder book in December with a discount code waited until now for it only after chasing when they hadn't dispatched it do I find out that the discount code wasn't applicable to preorders yet their online system had allowed it and it didn't say anything about not being applicable to preorders at the time.Staff who I spoke to not interested in anything other than charging more money. Very poor service and it's taken 6 months to actually find out the problem.If I could give no stars I would can't trust this company. Customer service so poor.Following the message just posted by Goldsboro Books in response to my negative comments. I thoroughly checked the communication when the offer code was available and it made no mention of any preorder exclusions. Aside from this it was obviously poor that your system didn't stop the transaction at the time. Following my issue with Goldsboro Books I was contacted the day after and as an act of goodwill Goldsboro offered me a book which greatly improved my impression of them however if I purchased from you again I would certainly be cautious.
Contacted about my order, no reply whatsoever. Release dates came & went no update on order, books had been signed & over a week later, still no communication. I understand there can be delays but that is no excuse to expect customers to wait indefinitely in the dark. On top of that their p&p is extortionate - 2 books in 1 parcel, basic packaging & sent Royal Mail 48 hrs tracked (weight 500g); p&p was £11! Checking postage costs online, I cannot see why p&p is so steep. In addition, they have T&Cs set up so they can charge you £15 p&p for 3 books in 1 parcel - again checking costs on the Royal Mail website, I cannot find any justification for this amount. They tried to make out Royal Mail costs were the issue but it would seem this is not the case.Not only that but other sellers of special edition books charge no where near as much & also use much nicer packaging; including wrapping the book in paper & ribbon. Other sellers also combine postage so p&p is actually cheaper per book when ordering multiple items. These companies are already cheaper than Goldsboro & dispatch books closer to advertised release dates, plus respond promptly to emails. Additionally, the books I receieved were not 'special' enough to justify their higher price tag. Other sellers gave much more in their editions for a lower price.Quite honestly there was nothing from Goldsboro Books that justified their expense, either in the price of books or the steep p&p costs. They were pretty much lacking in every area.
I have today received the the second book book that I have purchase from Goldsboro Books. It came as described on their Website. It was very well rapped and packaged, and the book had a plastic cover to protect the sleeve.I would highly recommend Goldsboro to anyone looking for quality books in very good condition. And who require good service.
The quality of the packaging of the books is amazing (so much bubble wrap!), while they’re often friendly if you ever pop in to the store in London too. Sometimes a bit expensive but their Christmas advent calendar sale was a good initiative and hopefully there’ll be more like it in future as they grow! Highly recommended for book lovers everywhere.
I have been a premier member for years, when a limited edition book was in the low numbers, and it was worth being a member. Now in the last year or so the number of limited editions keeps going up. The Richard Osman book 2 started at 1000 when I bought it, then changed to 2000 editions. The books are not exclusive it they are widely available.
Great website to navigate and really impressed with how they wrapped my purchase (I think I could have bubble wrapped my house with what they used to protect the book I bought).Always have a great selection of rare books in stock.
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