Review Time
Just received another order from Goldsboro Books. I always have good customer service and especially this time when I had a lot of questions, the lady that helped me was friendly, patient and made me feel like I wasn’t being a nuisance, I believe her name was Lizzie. My books are always packaged so well, so arrive in great condition. I would never go anywhere else for my first editions.
I’m awaiting my first book, but so far I’m blown away by the customer service from Goldsboro. Two emails to customer service sent after hours answered early next morning. A third email asking if the invoice could be removed from a gift parcel resulted in a personal note from the despatcher that this had been done. Excellent customer service I sadly haven’t experienced elsewhere in a long time.
If you are interested in signed first edition books, Goldsboro Books is the place for you. I love being a member of the Goldsboro Premier Book Club and the GSSF. The books are beautiful editions and the quality and variety of the books that are chosen is amazing. It is always worth dropping in to the shop in Cecil Court to have a chat with the friendly and knowledgeable staff and maybe pick up one of those books you forgot to pre-order.
Having just returned from holiday yesterday I was greeted by a large box! My order from Goldsboro arrived!! I had ordered a number of books and was delighted when I received them! These were packaged to the highest standard and considering how many I had ordered I was very impressed with the wrapping! I had to contact the shop to change my order and add to it and thank you to the lovely staff member that listened to my ramblings! Thank you Goldsboro
I ordered a book on 20th August 2023, as of yet no book has been dispatched, despite trying to contact by telephone and email. I have received and email saying book will be dispatched, but to date (14.9.23) nothing received. I have lodged a disputed charge with my credit card company. I would not recommend ordering from this company and wish I’d read reviews before handUpdate as at 15.9.23, resolution now made with this company. But still feel customer service only reacted when I mentioned a dispute would be raised.
Ordering from this company was the worst shopping experience of my life. Ordered 2 limited edition books for my wife a couple of days apart and heard nothing for days and my first email chasing what was happening went unanswered. After a second email was sent, someone answered claiming "staff sickness" as the reason my orders weren't processed and I was told my orders would be processed and sent out the same day. If you look at other reviews, this seems to be their running excuse for months. A couple of days later, I received an email from Royal Mail stating that they have my parcel from Goldsboro. Parcel arrived, only one book inside and it was the second order, first order still nowhere to be seen. Brilliant. I emailed and I emailed and I emailed for days, no response. I rang the store for days, no response. They had my money, where was my book? Nearly 3 weeks at this point! The day I was going to file a dispute with my bank to get my money back, I rang the store one more time and, to my amazement, they answered! The girl on the phone said that they'd been closed for 5 days to take part in some book festival! 5 days and they couldn't send an email out or put a notification on their website stating this? Still, closing for 5 days isn't an excuse for the fact that they didn't send me my first order the previous 2 weeks they were open! Working in a small business myself, this is appalling customer service. It makes me wonder if they would have actually sent out my order had I not continuously chased, happy to keep hold of my money. My first experience with Goldsboro was horrendous and I shall not be ordering from Goldsboro again. I hope for your own sanity that you don't either!
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