Review Time
Canceled my family membership and goodlife continued to bill me for one family member for months until I noticed the payment and called in to ask WTH they are still billing me.
They stopped billing me but refused to refund my money
I am extremely disappointed with my experience dealing with GoodLife Fitness regarding a refund for personal training sessions that I have already fully paid for.Due to a serious spinal injury, completely out of my control, I am physically unable to complete the 18 banked sessions remaining on my account. This is not a matter of inconvenience or poor planning; it is a legitimate medical issue that has significantly impacted my ability to participate in physical activity.Despite clearly explaining my situation, I was met with a complete lack of empathy and flexibility. Instead of working toward a fair and reasonable resolution, GoodLife Fitness offered only two options: a one-time extension or the ability to give away my paid sessions to someone else. Neither of these options addresses the reality of my condition or the financial investment I have already made.It is deeply frustrating that a company built around health and wellness would show so little compassion toward someone dealing with a serious injury. A medical circumstance like this should warrant understanding and accommodation, not rigid policy enforcement that ignores individual situations.Customers should not have to fight to be treated fairly, especially when circumstances are beyond their control. This experience has left me feeling undervalued and unheard.I strongly urge GoodLife Fitness to re-evaluate their policies and approach to situations involving medical hardship. A more compassionate, customer-focused response would go a long way in maintaining trust and respect.As it stands, this experience has significantly changed my perception of the company, and I would caution others to carefully consider the risks before committing to prepaid services.
Think Twice before JOIN — DECEPTIVE BILLING & TRAP-LIKE POLICIES If you’re considering joining GoodLife Fitness, please learn from my experience and think twice before signing up. What happened to me feels like a deliberate setup to trap customers into unfair charges.Here are the facts:On December 8, 2025, I submitted an online request on Goodlife website to Temporary freeze my membership until April 30, 2026. My billing date is normally the 9th of each month (CAD $116.52), which is exactly why I submitted the request on the 8th — to avoid being charged.From that date onward, neither I nor my secondary member ever visited the club again.According to information on GoodLife’s website, a frozen membership should cost only $10/month.Yet here’s what actually happened:• Dec 9, 2025: Charged $116.52 • Jan 9, 2026: Charged $21.04 • Feb 9, 2026: Charged $69.56 • Mar 9, 2026: Charged $69.56 This is completely inconsistent, confusing, and clearly not the advertised freeze fee.When I called customer service on March 24, 2026， instead of helping, they gave me a series of very complicated, misleading explanations trying to justify every charge and ultimately blamed everything on me. They refused to refund any of the improper charges. The customer service representative just kept repeating many times: “We are not pay-per-visit, and our charges are valid and correct.” That’s completely beside the point. Of course, I know you’re not pay-per-visit — if I thought you were, why would I be paying a monthly fee at all?Their “reasons” were outrageous:1. You must submit a freeze request at least 3 days before the billing date.→ This requirement was NOT clearly disclosed during the online process. 2. Only my primary account was frozen, not the secondary account.→ There was NO clear option or instruction online to freeze the secondary account separately. Any reasonable person would assume both are included. You charge me 2-persong together and you freeze us separately? This feels like a deliberate trap to keep charging extra fees. 3. Cancellation requires 30 days’ notice.→ Meaning they will continue charging you for another full month even after you try to leave. This is not customer service — this is predatory billing disguised as policy.I was so frustrated that I immediately cancelled my membership on the same phone call, but even then, I believe they will still charge me again due to their 30-day rule.In summary be aware:• Hidden rules • Poorly disclosed conditions • Confusing billing structure • Refusal to resolve or refund • Policies designed to maximize charges, not fairness This feels like a system designed to take advantage of customers.During the COVID-19 pandemic, I was in the exact same situation with another brand name club. At that time, I was able to temporarily freeze my membership, and later cancel it without any issues. The process was much simple, transparent, and straightforward.I have never encountered problems like the ones I am facing now. This inconsistency is both confusing and frustrating.If you value transparency and fair treatment, Think Twice before JOIN from GoodLife Fitness. There are many other choices out there.
This is the worst gym in Canada from location, equipment, rude and condescending staff, bad smell on their gyms, lots of malfunctioning equipment and most of all, improper billing. AVOID THIS GYM AT ALL COST. I already had a first hand experience, SAVE YOURSELF A HEADACHE.
At GoodLife Fitness Burnaby NorthGate location, staff and members record workouts all the time. When my daughter followed the same policy, she was shouted at, bullied by another member, and left completely unprotected by staff — including a supervisor. Instead of de-escalating, they publicly shamed her and wrongly told her she wasn’t allowed to film. She left the gym in tears.Management offered no apology, showed confusion about their own policy, and corporate never responded.There are some reputable trainers here, but the lack of support and accountability by management ultimately led our family to cancel our membership. After nearly three years membership, we received nothing more than, “we regret that your experience did not meet the standards we strive to uphold,” which was surprising because we saw no real effort at all. This experience reflects a serious lack of member protection and professionalism. Because of this, no, I would not recommend GoodLife Fitness.
I have been a member of Goodlife for 25 plus years. Today, I am perplexed with advance bookings for classes. I have been an ardent fitness class participant. Today at 3 p.m. I attempted to book the Pump class on Sunday, September 28,2025. As has happened three weeks previously, I recalled the class was booked. I am not understanding these terms of appointment and feel after 20plus years I need to move on.
Goodlife Fitness is incompetent and/or fraudulent. Avoid it. Choose LA Fitness instead. Cheaper and better customer service.They overcharged me more than $200 when they continued charging me an already outrageous monthly fee after I cancelled the membership. I called the General Manager to cancel when I left the country and joined LA Fitness in Naples, Florida. I called the GM to cancel the Goodlife Fitness membership I had just put on hold a week or so before. The General Manager subsequently moved to Florida and must not have cancelled it. They continued charging me after I had left the country. Despite providing evidence of the new membership at LA Fitness which started just after I put the Goodlife member ship on hold, they will not do a thing to reimburse me all the extra charges they levied. They won't even contact their old General Manager who knows I cancelled it. This is incompetence and/or fraud.
Been a member of the only Goodlife Women's Gym in Oakville since it opened. Current staff and manager Sarah Roberts are highly knowledgeable, skilled and personable. Thank you! Hopefully, it will receive a much needed face-lift with Walmart opening soon next door.
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