Review Time
I pre-ordered on the first day at a lower price, anticipating the usual perks of pre-ordering. However, the order was delayed significantly beyond the communicated timeframe. Customer support assured me it would ship before Christmas, but that promise was not kept, and I received only vague updates when I inquired about a firm date. During this time, the same item became available at various retail stores for immediate delivery, resulting in pre-order customers getting the product later than regular buyers. No compensation was offered for the lengthy delay, and the support team claimed they were not accountable and do not provide goodwill. They also gave inconsistent status updates. I would not recommend pre-ordering, as it does not guarantee priority fulfillment or reliable communication, and I will not be ordering from them again.
I pre-ordered on the first day at a lower price, expecting the usual benefits of pre-ordering. The order was delayed far beyond the initially communicated timeframe. Customer support specifically stated the item would ship before Christmas, but that promise was missed, and I only received vague estimates despite my inquiries. In the meantime, the same item became available at multiple stores for immediate delivery, meaning pre-order customers received the product later than regular buyers. No compensation was offered for the long delay, and the support team claimed they were not accountable and do not provide goodwill. The status updates were inconsistent. I would not recommend pre-ordering, as it offers neither priority fulfillment nor reliable communication, and I will not order from them again.
My account was closed unfairly. There was a warning about unpaid figurines, which I then paid. However, I received multiple emails about cancellations and my account closure without answers to my questions. I had to initiate a chargeback for a figurine I still hadn't received. Truly a disappointing experience.
The customer service is absolutely terrible. I wouldn’t even consider returning to their site. They changed their policy without warning, making it impossible to cancel pre-orders. The site navigation is frustrating, and I know others feel the same. They even removed old credit card information, leading to unexpected charges.
There’s no customer service. I received damaged items that were expensive. When I reported the issue, they claimed I didn’t assemble the parts correctly. I offered to send more videos, but they ignored me after that. I paid a lot for faulty products, and the company doesn’t care.
I placed an order for exclusive items, but my credit card was repeatedly rejected. When it finally went through, I later discovered my card information was stolen and used fraudulently. The only recent transaction was with this company, and given the issues, I suspect it’s the source. I’ve been a long-time customer, but the decline in product quality and this incident means I won’t be ordering again.
My order arrived promptly and was in great condition. However, my virtual credit card number linked to this order was stolen and used fraudulently. I confirmed I did not make the charge and now have to wait for a new card. There was a recent reported data breach, which raises concerns about their website security.
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