Review Time
Please note that the staff may not disclose the following: 1. Refunds are unavailable; only store credit is provided, which cannot be used online. 2. The expiration for the credit is calculated to the exact minute, rather than by the day. This was cited when they refused my £128 credit, claiming it expired at 12:45 PM on my visit to the store. Such policies are concerning. I have spent a lot on gifts here in the past, but I will not be returning.
I've bought several items from them and the quality has always been outstanding. I also contacted their support team, and I can honestly say their customer service is exceptional. They resolved my issue within an hour and delivered the next day.
The staff fail to mention crucial details: 1. Refunds are not offered; only store credit is available, which cannot be used online. 2. The deadline for using the credit is calculated to the exact minute, not just by the day. This policy was used to deny my £128 credit, claiming it expired at 12:45 PM on my visit to the store. Such practices are unacceptable. I've spent a considerable amount on gifts here, but I will not return.
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Since our launch in April 2010, Grace & Co has become a trusted name in contemporary jewellery across the Midlands. With nine Grace & Co stores, alongside Bonds Jewellers in Northampton and a Nomination Store in Milton Keynes, we offer an extensive collection of world-renowned brands, including Pandora, Nomination, Swarovski, Thomas Sabo, and Kit Heath.
What makes us unique is our commitment to offering exceptional customer service, expert knowledge, and a personalised shopping experience. Whether you're looking for the perfect gift, a meaningful keepsake, or a stunning statement piece, our friendly and knowledgeable team is always ready to help you find something special.
We also provide a range of professional jewellery services, including ear piercing, engraving, and jewellery repairs, ensuring that your treasured pieces last a lifetime. Our on-site goldsmith, based at our Hinckley store, allows us to offer expert craftsmanship and bespoke services tailored to your needs.
At Grace & Co, we believe that jewellery is more than just an accessory—it’s a reflection of life’s special moments. That’s why we carefully curate our collections to offer quality, style, and timeless elegance, making every purchase a cherished experience.See more
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