Review Time
I ordered shoes for 600 AED but decided to return them immediately and chose another model due to sizing issues. The courier picked them up but claimed the box was damaged, despite a small tear that occurred while opening it. I spent two hours trying to contact them, facing dreadful customer service. Their chat puts you in a long queue, and if you try to complain, you waste more time verifying you're a human. Eventually, they informed me that the box's condition was crucial, and they wouldn't allow a return.
I ordered two folding bikes and was pleasantly surprised when they were delivered just two days later. I had expected a longer wait based on recent negative reviews about their delivery times. The transaction was smooth, and I look forward to ordering from this company again.
I was excited to receive my order, but I found that the size delivered was incorrect. I opted for a return and exchange, but after a few days, when the items were picked up, I was informed about the return process. Once again, I received the wrong size after the return. I am frustrated and disappointed, especially since I paid a premium and in cash. I'm still waiting for the company to address my issue.
I purchased two expensive mountain bikes, and one arrived without pedals, despite the specifications stating they should be included. After reporting the issue, I received only apologies with no real follow-up. Now a week later, I still have no resolution. I've had to buy pedals separately to use the bike. It's better to visit a reputable dealer in person.
I bought a Liverpool kit and requested a name and number print for 500 AED. Unfortunately, the printing was poorly done, making it look cheap. When I raised this with a salesperson, I was met with laughter, which I found unprofessional. They refused to issue a refund without consulting management. I'm extremely disappointed with the service.
I ordered shoes online, but 24 hours later, I was informed that my package couldn't be delivered and that a refund would take 7-10 days. If the item wasn't available, why was I allowed to pay? When I inquired about using my payment for another item, I was told no, forcing me to make a new payment.
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