Review Time
I ordered an item on 12/24/2025. I figured with the holidays it would take a few extra days to be shipped, which I was ok with. Sent an email on 1/10/2026 to check on the status of my order, and on 1/12/2026 I received an email basically saying that I was "purchasing one of our best-selling products, so it may take about 7-10 days to ship out". As of 2/8/2026, I still have not received my item. I'm thinking I unfortunately got scammed.
Unfortunately did not look up reviews for this site beforehand. And didn't look further into the fact that most of the site is nothing but AI images of products.
Requested a cancellation and refund because I didn't need the items anymore and was told it was going to be top priority to ship immediately. So now they refuse to cancel and refund the order because they got a label made immediately for it. They keep offering discounts for further purchases or a 20% refund. Opening a claim with PayPal also did nothing to help.
I placed an order for three advent calendars in September 2025, but they only shipped at the end of October, after the return window had closed. I gave them to my children, and we began opening them in December. Firstly, all three calendars were advertised as having 3-D models, but what I received were just images printed on flimsy plastic. The World War II aircraft depicted are indeed the correct planes. However, the "Godzilla" calendar featured knock-off images that weren't actually Godzilla, and the pictures were already starting to peel off the plastic. As for my World War II Tank calendar, none of the twenty-four items were tanks; instead, they included unrelated military vehicles like submarines, ships, and jets. Not a single correct item was included. I reached out to the company for a refund on these unsatisfactory products. Their initial response provided three options: 1. Product replacement - No thanks. 2. A 20% refund - Unacceptable. 3. A $60 voucher for future purchases - I won't shop there again. I declined all three and reiterated my request for a full refund. They then offered a 35% refund, which I found unacceptable. I informed them that if I didn't receive a full refund, I would leave a review on a public platform, report them to the relevant authorities for fraud, and dispute the charge with my credit card. I also mentioned I would contact the copyright holder regarding infringement. Eventually, I accepted a 45% refund. After a week of back-and-forth emails, this company is not worth my time anymore. They showed little concern about the negative review or the potential legal actions, so I will proceed with those.
The item received was not as described. It was supposed to be die-cast heavy equipment, but instead, I got plastic cutouts with images. This feels like a total scam. I usually check reviews, but I overlooked them this time. The responses from the support team to every negative review are the same, which adds to the frustration. Overall, a complete disappointment.
The service is unwilling to refund your item, even prior to shipment, as they only respond to refund requests after the item has shipped, stating that a refund is not possible. When I requested a full refund instead of store credit, they suggested that I leave a 5-star review to offset their loss. This feels like a scam! Additionally, the product is not worth the price; it appears cheap and does not resemble the advertised images at all.
The company refuses to issue a refund for my item, even before it ships. They wait until after shipping to respond to my email, stating that a refund isn’t possible. When I requested a full refund instead of store credit, they suggested I leave a 5-star review to make up for their loss. This seems like a scam! The product also looks cheap and doesn’t match the advertisements.
The item received was not as described. I expected die-cast heavy equipment, but it turned out to be plastic cutouts with images. This feels like a total scam. I usually read reviews but overlooked them this time. The responses from the company to negative reviews are all the same. It’s truly disappointing.
The customer service representative has been outstanding throughout the entire process. She was patient, informative, and kind, guiding me from the start to the delivery of my four charms. I am thrilled with their quality and color, and I may order more in the future.
If there were an option for negative stars, I would use it. I waited over a month for my order, and when it finally arrived, it was the wrong item. I reached out to the company for a quick resolution, but they informed me the item I ordered was out of stock. They offered a partial refund or store credit, neither of which works for me. They refuse to give a full refund for sending the wrong item. After a week of no solution, I contacted a payment service, and they offered a full refund only if I pay to return the incorrect item. It should not cost me anything to get my refund. This has been the worst customer service experience I've ever had, and the product I received looks very cheap. Do not purchase from this company!
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