Review Time
There's a reason why this service is inexpensive. Despite having the necessary equipment installed, the installation process left holes in my walls that weren't justified. The WiFi barely reaches 4.5 meters from the router, and in my multi-story house, the only place with a decent connection is where the router is located. When I requested to use my own router, similar to others on online forums, I was told this would breach the contract. I then asked to terminate my service without a fee due to the inadequate performance of the router. Instead, I was instructed to find another provider, which I thought was a relief, allowing me to return to a reliable service. However, I was surprised to receive a bill for £495.76, and now the support team is unresponsive to my emails. This situation compels me to warn others about the potential issues with this service, as I plan to escalate my complaint. I have video evidence showing that the WiFi connection fails to work beyond 4.5 meters, even through just one wall, which was not an issue with my previous provider. While you might be tempted by discounts, unless you have a very small home, I would advise against choosing this service. Despite their response, they still do not acknowledge the 4.5-meter issue, attempting to blame my house instead of admitting it’s a router problem. They refuse to let me leave without penalties, despite their earlier assurances, which further complicates my case. I have yet to receive my deadlock letter, as promised. This company has shown a pattern of dishonesty, and if you decide to go with them, heed my warning. Their claims about switching providers contradict their own instructions, which strengthens my case for escalation. Although the pricing seemed appealing, the dishonesty and unreliable equipment are unacceptable, breaching the terms of service. I wish I could share my proof here, but that option isn't available. Additionally, they have indicated that they will ignore my attempts at communication while failing to address the router issues, which only highlights their poor customer service.
Feel free to remove my feedback, but I will continue to express my concerns. It's not pleasant to experience harassment, and it seems that's all I've encountered since I mentioned my intention to cancel. I will ensure that everyone I know, both personally and professionally, hears about the poor service and the way contracts are enforced without clear communication. Keep trying to eliminate my reviews; I will keep sharing my thoughts, and if this persists, I will reach out to media outlets. This company has been an absolute disappointment, the worst I have encountered.
I've been with this provider for 20 months and it has been fantastic. Speed tests consistently show ping times under 10ms, which is excellent for gaming. I've never experienced any interruptions in service. The symmetrical download and upload speeds are a rare find among providers. Plus, it's more affordable than others. I can’t believe how good it is, and my only regret will be leaving it behind when I move.
Impressive internet service with remarkable speeds, and the team was exceptional during the setup. The representative ensured a smooth transition from the start! The customer support from the company is outstanding; I’m very happy to be using this service!
Amazing internet experience - incredibly fast speeds, and the team was fantastic during the setup. The regional manager was helpful from the outset, ensuring a smooth transition! The customer service of the company is excellent; I'm very pleased to be using this service!
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