Review Time
Easy uncomplicated pick-up and drop-off. Good instructions in the beginning. Helpfull and friendly staff. We could have needed some courtains as it is a irritating when people can watch you sleep in the car with no worries. The sink next to the bed is hard to reach and use.
This was not the camper van we booked on the website. Realised we were dealing with a third party company. When we saw the van we asked for a refund, this was refused. We could have hired a car as did not use van as a camper. It was a dented and scratched van that really could not be described as a camper. Black tape on steering wheel, not fuel efficient, thumping noise in the engine. Bad value for money. The young woman helping us realised our disappointment and tried her best to be accommodating. It got us from A to B but would not recommended.
The campervan was given to me unclean with cobwebs all over it, the heating wasn’t working and when I contacted roadside assistance his response was ‘ask me again tomorrow’ followed by do you know how to work heating in a car’ he said he would be driving by and would come and fix it and I never heard from him again. On my final day the car was rattling so I again text to say I felt unsafe to drive it. I called and he didn’t answer. 5 minutes later the front wheel blew off and the car dropped and skid forward at speed and I’m very lucky it was on a straight stretch of road and managed to control the vehicle from flipping. The mechanic that actually helped told me that the vehicle had wheel nuts loose for a long time and the car wasn’t checked before being given to me. He then advised the brake pads aren’t working properly . When I went to drop the camper back nobody was there so I called the number on the door. An older man answered and as I was trying to explain what happened he told me to get f’d and put the phone down.
To start with the only positive: The staff who delivered the van were young and friendly but they are just doing their jobs and probably have to endure a lot of complaints.The Van I had was very old and not road worthy. The engine was rusted.They do not come with air conditioning which is not made clear when you book. They do not say it does come with aircon but it is merely ommitted which is sneaky and which can be really un-dealable. The battery in the van went flat in a remote area and no road side assistance was available to me. I had to hitch 2 hours into town to buy a battery and two hours back.There was a loose battery clamp forgotten in the engine compartment that fell into the moving parts of the engine and that I was lucky enough to hear while moving slowly and remove before it caused an accident.We did not use the amenities in the vehicle other than to make coffee as it was so poor that we booked at hotels and Airbnb's in any case at great cost the whole trip.Renting these vehicles is a really bad idea and not cost effective. Better to rent a small SUV from a reputable company with seats that go flat, and take a tent for good weather.
The camper was not ready and we waited over an hour. The staff were very friendly and helpful. The camper had damage everywhere including a cracked front window. When we left we had only 1 quarter tank of fuel so we stopped and put $100 dollars in the tank. As we left town we discovered that the air conditioning didn't work. When we finally got on the highway we realized that the steering and entire front end shook with a brake problem whenever we applied them. If you wish to spend over $300 per day for a wreck of a tiny vehicle than this is your company.
Easy uncomplicated pick-up and drop-off. Good instructions in the beginning. Helpfull and friendly staff. We could have needed some courtains as it is a irritating when people can watch you sleep in the car with no worries. The sink next to the bed is hard to reach and use.
We had a very disappointing experience with Campervan Village.From the beginning of the rental, the air conditioning was not working. This was reported, but we were told that there is “no entitlement to air conditioning in New Zealand,” which we found unprofessional and dismissive.During the trip, a hinge on the left front door broke while opening the door normally, without applying any force. Since then, the door swings open freely as soon as it is unlocked. This is a serious safety hazard — I was hit by the door several times. Despite reporting this issue, roadside assistance refused to repair it.Because the vehicle was unsafe to drive, we stopped using it and parked it for three days and booked another car. During this time, the battery went flat, making the camper completely unusable.Overall, the vehicle was poorly maintained, safety concerns were not taken seriously, and customer service was extremely disappointing. We would not rent from Campervan Village again and cannot recommend this company.
It was a nearly 20 years old Campervan. Many Dents and some rust. The engine was good and powerful. The plasic front once broken people mended/fixed it with a cable tie. We were worried to loose it while driving. A sliding door could not be opened from outside of the car. Adjustable aircon grill inside the car was broken, never repaired so not usable. In prior to rental they told that they wanted a deposit (not just a reservation) of 7500 NZD as a Bond to be paid if we did not agree to pay a waiver Insurance of 1500 NZD (30x50 NZD per day)! But I do have a Visa Card insurance covering up to 10000 CHF (18 k NZD) . Foreigners have to convert their currency into NZD and after the rental back again loosing 300 NZD if they do not agree for the waiver Insurance. To understand that the value of the 20 Y old dented and rusty campervan is below the Bond to be paid. It is a rip off. And we will never ever hire with campervan Village. Not recommended.
Didaster waitng to happen!! Dont even think about renting from campervanvillage or wickedcampers! Not even close to a good standard! Car breaks down, car delivered not clean! Too much to list, not wasting any more time with this company. Worst of all. Cannot even communicate with them. Client is just a number....only interested in your money. Run away!!!
Avoid. Campervan was delivered late, dirty, and clearly crashed — poor exterior condition, filthy and smelly tent, and missing basics. We got locked out in a remote site with low signal, two small kids, all food and water trapped inside. Customer service was shockingly rude and unhelpful, refused to assist, insisted on a video (impossible with no signal), and told us it was “not their problem” and to pay a locksmith ourselves. When we pushed back, the staff member said he was “very busy” and hung up. Vehicles are unreliable, cleanliness is poor, and support disappears when you actually need it. Never again.
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Relaunched under new management in late 2021 by a team of experienced travel enthusiasts who believe in the freedom and adventure that comes with exploring the world on four wheels, Campervan Village offers an array of rental options for those looking to embark on a self-guided adventure.
Our mid-range & premium 4WD's are fully equipped and ready for your next outback adventure and our fleet of campervans is fitted with all the necessities for the ultimate road trip on a budget. With 15 locations in Australia and New Zealand, Campervan Village offers travelers the opportunity to discover some of the world's most beautiful landscapes at their own pace.
We are the top choice of backpackers, couples, and families for road-tripping our beautiful planet. Whether you're planning a solo adventure to the Red Centre, a family vacation along the West Coast or a backpacker bucket list adventure along the Eastcoast, Campervan Village has a rental option that suits your needs. So why not embark on a road trip of a lifetime with Campervan Village? Simply book direct or contact your trusted travel agent for the best value on your next getaway!See more
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