Review Time
3rd year with Greenback. This year was more complex but Shinjith was steady and patient. I asked tons of questions and each time the response was prompt, professional and reflected a high level of expertise. I felt very relieved and grateful to have someone help me navigate through the tax ‘jungle’. Thanks again!
Stay away from this service! The quality of service downgraded in the last few years as they hire from India to lower their cost but their professionals don't know the IRS rules. If you want to get your tax return reported late and then pay late fees, then stay with them. Their COO recently quit and they have changed 4 accountants on me in two years! The last CPA refused to go on camera on our scheduled introduction video call and claimed that also their phone camera is broken (?!). So I’m supposed to pay $2,000 in fees to an accountant that doesn't have a basic professional standards or tools. Avoid, avoid, avoid, there are other tax services.
3rd year with Greenback. This year was more complex but Shinjith was steady and patient. I asked tons of questions and each time the response was prompt, professional and reflected a high level of expertise. I felt very relieved and grateful to have someone help me navigate through the tax ‘jungle’. Thanks again!
Stay away from this service! The quality of service downgraded in the last few years as they hire from India to lower their cost but their professionals don't know the IRS rules. If you want to get your tax return reported late and then pay late fees, then stay with them. Their COO recently quit and they have changed 4 accountants on me in two years! The last CPA refused to go on camera on our scheduled introduction video call and claimed that also their phone camera is broken (?!). So I’m supposed to pay $2,000 in fees to an accountant that doesn't have a basic professional standards or tools. Avoid, avoid, avoid, there are other tax services.
We had a really great experience with our assigned representative. She responded to our inquiries very quickly. She was attentive and was able to finish our returns within a couple of weeks. The process was seamless, and we are very pleased with Greenback's service.
We had a really great experience with our assigned representative. She responded to our inquiries very quickly. She was attentive and was able to finish our returns within a couple of weeks. The process was seamless, and we are very pleased with Greenback's service.
Greenback is a first class tax preparer. They practice good online security, and my accountant -- Prasanth PG -- was competent and detail-oriented. The support team is attentive and intelligent. The only downside is the price, which is higher than you'd expect for someone with a simple tax situation. This would be understandable if they treated their employees well, but the high turnover in accountants suggests otherwise.
Greenback is a first class tax preparer. They practice good online security, and my accountant -- Prasanth PG -- was competent and detail-oriented. The support team is attentive and intelligent. The only downside is the price, which is higher than you'd expect for someone with a simple tax situation. This would be understandable if they treated their employees well, but the high turnover in accountants suggests otherwise.
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Greenback makes life better for Americans living abroad and aims to take away the anxiety and hassle of helping US expats become and stay compliant with their US taxes while overseas. Greenback understands that filing US taxes while living abroad can be daunting and Greenback was founded on the belief that it doesn’t have to be this way. Greenback is proud of helping people navigate a ridiculously complex system in a way that makes sense for their individual situation. While it may sound impossible, Greenback makes the process of filing US expat taxes a hassle-free one — a necessary step as part of an expat’s amazing adventure abroad.See more
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