Review Time
Having taken out contents insurance via Grove & Dean last year, with automatic renewal being included, I was disapointed to not be given the chance to review my position when renewal came up in March, particularly when their renewal price was increased by over 40%. I decided to cancel, prior to the renewal date, but was still charged a £20 admin fee as Grove & Dean had already debited my account, which surely should only be done on the day of renewal. I shall certainly be very wary of this practice in the future and can only cite physical injury at the time as having prevented me from being on top of the situation, as I normally am.
V good price for premium including breakdown cover. Immediate Response when I pointed out that quoted NCD from G&D subsidiary was wrong. Noted that G&D will only quote 5 years NCD when I possessed more than 20 years NCD when I first took out G&D insurance 5 years ago.
I'd been travelling for 2 months and wasn't able due to time zones etc to ask a couple of questions which I couldn't see on my documents.Chat line informed me tough luck the DD was going through 6 days later.I understand your strict rules, but as an elderly person not sure this on line service only, and no personal/customer service is my way of insuring my car.The first insurance I took out with you, I spoke to someone on the phone, wasn't long and you had my business. Hadn't changed my insurance provider for more than 20 yearsThank you
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