guestreservation.com

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1 Based on 21 reviews

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21 Reviews

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Maria
zero star, I was booking directly with Argyll Guest house in Glasgow, is what I thought, for a night

zero star, I was booking directly with Argyll Guest house in Glasgow, is what I thought, for a night within my budget, just a £1 less than another hotel on the same street where I will stay the week before, after giving my CC details the confirmation arrived with an extra £20, immediately contacted them back that I could not afford the £60 plus they charged me, sent 5 emails within 30 minutes with not response, when I realised that it was an independent travel company and not the hotel, I resigned myself that I been scammed and needed confirmation from the hotel that a booking has been made, they blocked my email and the hotel is not answering e-mails either, I refused to call to avoid further costs, but I am furious, there are reputable agencies I could book with, but I been told twice by hotels that booking directly with them save them money and that was I was doing, although the week before I am staying in a hotel where Agoda was cheaper than the hotel directly. If Argyll Guest House is letting an agency to intercept bookings or no, I feel I might have been scammed of £60 +, as a frequent traveller on a pension, I have never pay more than £45 anywhere, and Glasgow always been a place easy to find accommodation for no more than that.

1
Date of experience: Feb 15, 2026
Tammy Wright
Avoid this service at all costs!

Avoid this service at all costs! I mistakenly booked my dates a day off, and they refused to assist in changing the reservation without forcing me to cancel for no refund and rebook. There’s absolutely no grace period, and the customer service is dreadful—it's a total scam. I ended up losing $500 because of this service. I hope you don’t face the same issue.

1
Date of experience: Jan 09, 2026
Valarie Brown
Highly Deceptive Platform

I would not rate this platform at all; it is extremely misleading and takes advantage of users without standard cancellation policies, clearly aiming to exploit customers for their money. This site needs to be shut down.

1
Date of experience: Jan 06, 2026
Arthur
Costly Error

I attempted to book directly with a hotel but ended up incurring a hefty service fee with no recourse. The fee was added at the end of the transaction, and refunds are not available. What a scam.

1
Date of experience: Jan 06, 2026
Lacey Smith
Not Worth a Single Star

Not worth a single star, this site is extremely deceptive and takes advantage of reservations without standard cancellation policies, clearly intending to scam users for their money. This site should be shut down.

1
Date of experience: Jan 06, 2026
Lygix
Beware of Hidden Charges

I booked a room through this platform. While the booking was confirmed, be aware that the 'Taxes and Fees' were exorbitant—almost $91 on a $160 room—and the reservation is strictly non-refundable. Ensure your plans are solid before proceeding to payment.

1
Date of experience: Jan 06, 2026
Brandon Bell
Total Scam Alert

This site appears to be a total scam. It gives the impression that you are booking directly with the hotel, then adds on high fees as you proceed to payment. They do not allow any date changes, even months in advance.

1
Date of experience: Jan 05, 2026
Lily Silvestri
Avoid This Service

Avoid this service, it’s a scam!

1
Date of experience: Jan 01, 2026
Chucky Fisher
Scam Alert - Stay Away!

Scam alert - avoid at all costs! I tried to book directly with a hotel but was redirected here. The listed price was much lower than what I ended up paying after hidden charges. When I tried to manage my reservation, it didn't work. I ended up with a booking that had no connection to the hotel and a non-refundable reservation. This is a blatant scam.

1
Date of experience: Dec 30, 2025
Hazel W.
Fraudulent Service

Fraudulent service, avoid using this platform. They masquerade as the hotel and charge excessively. Getting a refund is nearly impossible, and their support is unhelpful. I wish I could rate them zero stars.

1
Date of experience: Dec 10, 2025

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