Review Time
Your account can be closed without notice at any time. Growing your business with this service is impossible. It's very untrustworthy. The support team doesn't take the time to review your case and just suspends your account, locking your payouts. They charge an excessive 10% fee on each sale while delivering poor service. Avoid this platform if you care about your business.
It's amusing that there was only one review for this four-star rating. I haven't used it extensively, but I appreciate the user interface. I was recommended this site because it's free, yet I'm hesitant to link my card due to the negative reviews. Overall, it seems like it could be a decent platform.
Your account can be shut down at any moment without any explanation. It's impossible to establish your business with them. Very shady practices. Their support team fails to thoroughly examine your case, quickly suspending your account and freezing your payouts. They impose a hefty 10% fee on each sale while providing subpar service in return. Avoid them if your business matters.
This was the worst shopping experience I've ever encountered. I tried multiple cards from different banks, but either the bank flagged the transaction as suspicious or the site indicated the card wasn’t supported. What does unsupported mean? It’s a standard international VISA from a major European bank. How do they operate like this?
If you're thinking about using this service, read the reviews first. My experience aligns with what many creators report: they hold your funds if your balance is below $10 and deny manual payouts, even when you choose to close your account. It doesn't matter that the funds are legitimately yours; their response is simply that they can't assist. This isn't a creator-friendly platform. The lack of transparency, rigid policies, and dismissive support are concerning. There are better alternatives available.
Stay away from this service. It's a confusing and frustrating experience with no customer support, not even an automated acknowledgment of my complaint. I've reported them to the payment processor for a refund and recommended they be blacklisted. It's hard to determine whether this is incompetence or deliberate fraud, but either way, you end up wasting time and money on a service you pay for but never receive.
Exercise caution! My experience was terrible, albeit brief. I created an account and did nothing else; I didn’t even publish a product. After a few days, my account was suspended and I lost access to everything. I searched for support and received an automated reply stating my account was suspended for non-compliance with their terms. When I requested clarification, I received the same automated response. This lack of professionalism could seriously harm a creator's income and reputation. If this had occurred with an active business, it could have been devastating.
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Gumroad is a platform that enables creators to sell products directly to consumers.
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