Review Time
They do not reveal the excessive fees incurred upon delivery. The driver mentioned these costs are avoided by the company and passed onto the customer. I ended up paying close to $100 for a small package. Be sure to read the fine print before ordering from this service. While they may respond to negative reviews online, they often ignore customer emails.
They fail to mention the outrageous fees that hit when your package arrives. The delivery driver explained that these charges are sidestepped by the company and passed on to the customer. I ended up paying nearly $100 for a small package. Make sure to read the fine print before making a purchase with this company. Also, while they may respond to negative reviews online, they do not reply to customer emails.
I ordered three hoodies, and while the order arrived in a few days and everything looked good, I only received one. I contacted them immediately via email and received a response after about three days stating they were addressing the issue. Four weeks later, there has been no update, despite my follow-up.
They don't inform you at the time of order that you will incur hefty customs fees. From Germany to the UK, they wanted an additional £103 to receive my order. I'm not willing to pay that on top of my £280, so I'm waiting for the company to respond and issue a full refund. I'm still waiting for a reply and my refund, not holding my breath. I'd recommend avoiding this service. They claim to be resolving issues quickly, yet they reply to reviews but ignore my emails. Now, I'm left with no choice but to dispute the charge with my bank.
I ordered a black zip sweatshirt back in March, and it’s been nearly two months without my package. I attempted to send an email regarding my order but received no response. I am extremely disappointed and saddened that this new brand has let me down.
1. My order never arrived. 2. They emailed a month later stating they'd credit my account 10%, but that didn’t happen. 3. They lack a customer service line and seem to operate as a scam business that takes advantage of young customers through influencers. 4. DO NOT purchase from this service as it is NOT a legitimate company.
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