Review Time
After 2 days of email exchanges, I walked away. 2 reasons for this.
I said I wanted to have a independent check on the car. They told me this was not a good idea as it had been checked and would be a waste of money. They finally agreed to it, but I think every email I received from them was completely against me doing this.
Secondly they insisted on me have a test drive, to sign off on the car. I said I didn’t want to. They said I must. I said in over 50 years of motoring I had never driven an automatic, so a test drive would tell me nothing.
They sent this to me, “you would need to drive it to see if you get along with the car and if you like the way it drives” After never driving an automatic I don’t think after a short drive on ANY automatic car, I or anybody would be able to tell if we would get along with the car and if we liked the way it drives.
Very disappointed with this company.
The Norwich branch is ran out of a very shabby office with less than helpful staff.
The particular vehicle we were interested had changed price since viewing it on line. The price had increased by £500 in a couple of days.
The sales man told us that the more times it is viewed on Autotrader the more Hammond add to the price.
Considering the vehicle needs £1000 spent on cambelt replacement as well as a full wheel refurbishment plus tyres it’s very overpriced without the price increases.
The vehicle on just turned over and struggled to start. With multiple faults showing on the dashboard.
This is one company I will NOT buy a vehicle from.
We looked at an xc60 it had a half flat tyre with a big gouge in the side wall a damaged and badly repaired wing mirror, the mot had almost run out, they wouldn't renew the tyre, give it an mot or reduce the price. Sums it up really.
What can I say? This is my second vehicle purchased from the company, both from different locations. The latest one was from the Norwich site, and we worked with a representative named Kurtis. The buying process was very straightforward, even the test drive was done solo. We encountered a minor issue after three days with a noise from the wheel, but upon checking at a local garage, it turned out to be a defective tyre. I contacted the warranty team, and a representative named Chris agreed to cover the replacement. Overall, excellent customer service.
I went to get a car and returned home just 3 hours later with one - fantastic service with no hassle of returning another day. The young representative was excellent - hoping he enjoys the reward at the incentive event. Thank you so much! 🍻
After conducting some research, I discovered a car that piqued my interest at a local dealership. A friendly sales representative greeted me and allowed me to thoroughly examine the vehicle while answering all my questions before I took it for a test drive. The entire purchasing process was clearly explained, and even though I could have taken the car home right away, I opted to place a deposit and pick it up the following day. Everything was handled efficiently, and I had the choice to trade in my old vehicle, although I chose not to. Overall, I was very pleased with the entire experience, the customer service, and the vehicle.
This service excels in various areas, significantly alleviating the uncertainty and anxiety associated with the car buying experience. The sales team is both helpful and knowledgeable. Arranging a test drive was straightforward. The vehicle was immaculate and had a complete service history available. While the company generally does not perform specific servicing before sale, the car I examined had a recent MOT. However, the office was short-staffed in the week leading up to Christmas, with only one sales representative available, making him difficult to reach by phone. Nevertheless, he managed the situation commendably. My transaction was finalized within a business day, with most paperwork completed in just over fifteen minutes. My bank was initially concerned about the company's policy of accepting payment solely via bank transfer, which raised a fraud alert, but they quickly confirmed the legitimacy of the transaction. Provided the car operates smoothly for a while, I will be completely satisfied with this experience.
This company is doing many things right, significantly reducing the uncertainty and stress of buying a car. The sales staff are knowledgeable and helpful. Scheduling a test drive was straightforward. The car was in pristine condition and had a full service history available. Although the company typically doesn’t service vehicles before sale, the one I looked at had a recent MOT. That said, they were short-staffed the week before Christmas, with only one sales rep available, making him hard to reach by phone. However, he managed the situation well. My transaction was completed within a business day, with most paperwork done in just over fifteen minutes. My bank was initially concerned about the company's policy of accepting only bank transfers, which triggered a fraud alert, but they quickly verified the transaction's legitimacy. Assuming the car runs well for some time, I will be very satisfied with this experience.
So far, I am very happy with my vehicle and found the purchase process to be stress-free and straightforward. I appreciated the wide selection of brands and the absence of aggressive selling. Don't expect the sales staff to know everything—that's what online searches are for.
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Hammond Cars – East Anglia’s Leading Independent Used Car Dealership
Hammond Cars is a family-owned business established in 1974, proudly serving customers across the East of England for over 50 years. With dealerships in Great Yarmouth, Ipswich and Norwich, we offer a combined group stock of more than 1,000 high-quality used cars, all handpicked to ensure the best value at the lowest prices.
We take pride in providing a hassle-free, relaxed and transparent car-buying experience. Customers are welcome to test drive unaccompanied and drive away with complete peace of mind. We also offer the option to purchase a comprehensive 1-year warranty for added security.
Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.See more
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