Name: handicare.co.uk
Telephone: 08006200940
Rating: 4.5

Sadie Rogers Guest

Unfulfilled Promises and Poor Communication

Despite the verbal and written assurances we received regarding buy back and removal at no cost, arranging for the service to even contact us has proven impossible. For five weeks, there has been no return call or email response, jeopardizing my Mum's property sale, and they seem indifferent. They merely state that someone will reach out but provide no phone number or direct email for the necessary team. This is an appalling way to treat customers and their families when they rely on them to uphold their commitments. I am truly appalled by their service. Now, we are facing the burden of paying for the equipment removal during an already incredibly costly and stressful period.

Date of experience: Jan 14, 2026

astrolily12345 Guest

1 month ago

Outstanding staff, very supportive and…

Outstanding staff, very supportive and provided thorough explanations. The stairlift is fantastic, featuring numerous safety attributes and solid construction, with no mess left behind.

Date of experience: Jan 12, 2026

Penelope Price Guest

1 month ago

Service was fantastic, the gentleman was very helpful

The gentleman provided thorough explanations and the service was completed swiftly and efficiently. Thank you!

Date of experience: Jan 12, 2026

Phillipps Adams Guest

1 month ago

Inquiry and installation of stairlift

Inquiry and installation of stairlift. From beginning to end, very helpful and efficient. The quote, installation speed, customer service, and payment process were all impeccable. Great service overall.

Date of experience: Jan 09, 2026

Lori Rogers Guest

1 month ago

Exceptional from start to finish

Everything was exceptional from the initial contact to the delivery of the equipment and the installation. All were very helpful and considerate.

Date of experience: Jan 06, 2026

Philip R. Guest

2 months ago

Excellent service, the engineer was…

Excellent service, the engineer was wonderful. No mess left behind, everything was cleared away, and everything was explained to me. The lift has significantly improved my situation.

Date of experience: Jan 02, 2026

maximefacon Guest

2 months ago

A complete failure

A complete failure. This review comes after six months. From the beginning, it has been a disaster. The area was carefully measured and marked, but there were numerous issues. Different individuals from various companies arrived for different tasks, leading to delays and poor final installation, including carpet damage. I was left to resolve issues myself, and an engineer eventually stated that the entire phone needed replacement. The carpet remains improperly fixed. Just one of many problems. Now the alarm has malfunctioned, and getting an engineer out is challenging at this time of year. I cannot recount all the calls and emails regarding this installation. This is not what I expected in a difficult situation, and I would not recommend it.

Date of experience: Dec 23, 2025

Annabelle Reed Guest

2 months ago

Professional service from start to finish

Professional service from start to finish. The three individuals who came regarding the stairlift were very polite. On installation day, the technician explained everything thoroughly so I understood how it worked. If you need a stairlift with excellent service, this is the one to select.