Review Time
The customer support representative is outstanding. He is polite, dedicated, and quick to respond. Highly skilled and ensures thorough follow-through on inquiries. He efficiently addressed our order for a pergola and adequately answered all related questions. His assistance has been reassuring, and I feel confident knowing he is managing our needs throughout this process. I hope to be just as impressed at the conclusion of this customer experience as I am at the start. Much of this is thanks to his care, attention, and professionalism.
We have a Hanso 13x13 pergola that we just love! We use it every day. Its strong and sleek in design. We receive compliments all the time and strongly recommend Hanso to everyone. We received a Solar Fay Lantern as a gift and its just gorgeous. Today I ordered a 2nd one because it just compliments our yard and the pergola perfectly. The customer service is quick and easy and all their products are top of the line. If you are considering a pergola, know you are getting a well built Hanso!
Overall the company was a good communicator. There was a period where tariffs (per the company) caused shipping uncertainly and the communication about shipping status was unreliable. Product seems to be a good value when purchased on sale. Installation seems difficult even for experienced contractors. The precision design is unforgiving and perhaps a challenge for the direct to consumer / DIY buyer. Product should be a durable solution for years to come. Glad we did it.
Hanso has a great design to their pergola, as well as precise engineered pieces that fit well when assembling. All elements of the finished pergola, from the columns, to the support beams, operable louvers, rain gutters, and sunshades are designed very well and fit together extremely good. All fasteners were included in the packaging, as well as extra fasteners, etc. The only recommended changes would be a cover plate to hide the fasteners on the column base, as well as custom column lengths ( I need a 10 x 13 to be 20” taller, so I constructed my own column bases-see video)
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#1 America’s Most Popular Pergola Brand
At Hansø, our mission is to redefine outdoor living with a commitment to quality, craftsmanship, and innovation. We strive to elevate the outdoor experience by offering meticulously designed aluminum pergolas that blend Scandinavian-inspired aesthetics with American quality.
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