hansohome.com

4.7
4.7 Based on 680 reviews

#1 America’s Most Popular Pergola Brand At Hansø, our mission is to redefine outdoor living with a commitment to quality, craftsmanship, and innovation. We strive to elevate the outdoor experience by offering meticulously designed aluminum pergolas that ...

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Average Rating

4.7

/
5

680 Reviews

5 Star
85%
4 Star
9%
3 Star
2%
2 Star
1%
1 Star
3%

All Reviews

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Review Time

Exceptional Support from Customer Service

The customer support representative is outstanding. He is polite, dedicated, and quick to respond. Highly skilled and ensures thorough follow-through on inquiries. He efficiently addressed our order for a pergola and adequately answered all related questions. His assistance has been reassuring, and I feel confident knowing he is managing our needs throughout this process. I hope to be just as impressed at the conclusion of this customer experience as I am at the start. Much of this is thanks to his care, attention, and professionalism.

5
Date of experience: Dec 04, 2025
Customer Laura
Gorgeous Outdoor Style

We have a Hanso 13x13 pergola that we just love! We use it every day. Its strong and sleek in design. We receive compliments all the time and strongly recommend Hanso to everyone. We received a Solar Fay Lantern as a gift and its just gorgeous. Today I ordered a 2nd one because it just compliments our yard and the pergola perfectly. The customer service is quick and easy and all their products are top of the line. If you are considering a pergola, know you are getting a well built Hanso!

5
Date of experience: Oct 24, 2025
BARBARA
Kyle located he information about my…

Kyle located he information about my delayed order and followed up with an email.

5
Date of experience: Oct 23, 2025
J Simon
Nice Product

Overall the company was a good communicator. There was a period where tariffs (per the company) caused shipping uncertainly and the communication about shipping status was unreliable. Product seems to be a good value when purchased on sale. Installation seems difficult even for experienced contractors. The precision design is unforgiving and perhaps a challenge for the direct to consumer / DIY buyer. Product should be a durable solution for years to come. Glad we did it.

4
Date of experience: Oct 10, 2025
Radu Hagau
Kyle was extremely helpful in making…

Kyle was extremely helpful in making sure the sun shades would be appropriate for my Master + pergola. The whole family loves the pergola. Thank you!

5
Date of experience: Oct 08, 2025
Sang Z.
Hansø Home offer beautiful

Hansø Home offer beautiful, high-quality home goods with elegant design and great craftsmanship

5
Date of experience: Oct 04, 2025
Jerry Bays
Customer service

This review is for customer service as I have yet received the product. John Paul,was very helpful in answering all of my questions and getting the order correct for what we wanted. Hoping the delivery and the install go as well.

5
Date of experience: Sep 29, 2025
Mark Kusner
Hanso has a great design and engineered pieces

Hanso has a great design to their pergola, as well as precise engineered pieces that fit well when assembling. All elements of the finished pergola, from the columns, to the support beams, operable louvers, rain gutters, and sunshades are designed very well and fit together extremely good. All fasteners were included in the packaging, as well as extra fasteners, etc. The only recommended changes would be a cover plate to hide the fasteners on the column base, as well as custom column lengths ( I need a 10 x 13 to be 20” taller, so I constructed my own column bases-see video)

5
Date of experience: Sep 27, 2025
Jacopo
Love my awning so much!

Love my awning so much!Terrific addition to my home. Everybody at home uses it and it changed how we live our yard.

5
Date of experience: Sep 23, 2025
Kevin Sheehy
Terrible website

Terrible website. Deceptive pricing. No response from the chat support team. Run Forrest, run.

1
Date of experience: Sep 21, 2025

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Business Details

  • #1 America’s Most Popular Pergola Brand

    At Hansø, our mission is to redefine outdoor living with a commitment to quality, craftsmanship, and innovation. We strive to elevate the outdoor experience by offering meticulously designed aluminum pergolas that blend Scandinavian-inspired aesthetics with American quality.

  • email support@hansohome.com
  • call +17602806099
  • language https://hansohome.com

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