Review Time
I needed Insulin for my cat and was unable to get it locally since it's on backorder. Hardy paw was the only site I found it in stock. Initially I was taken back by the price difference. When I received the cooler with the cold Insulin today, I was so grateful to receive it. That alone justified paying the extra money. I am so impressed with their keeping me posted about shipping and seeing when it would arrive. And the packing of the cooler being sent from Calfornia to Florida is truly remarkable. Excellent and professional. Thank you
I wish I would have read the reviews first. I placed an order and didn't realize I could have gotten 70 pills for $6 more and I ended up paying $1 a pill. No returns so they conned me out of $57.83 for 60 pills. I thought shipping was free over $49If it so easy why do they have so many negative replies and why no return policy. They could at the least agreed to an adjustment of some kind but all they want is your money. Still a bait and switch company
🚫 Warning to EU customers – DO NOT buy from HardyPawI ordered a single bottle of a dog supplement as a private customer from Spain.Despite HardyPaw’s own policy clearly stating that they do not ship pet food or prescriptions internationally, they processed and shipped the product without any warning.The shipment was blocked by customs, and I was required to pay nearly 7 times the product's value in customs fees, health inspection, and broker services in order to retrieve it.When I contacted HardyPaw for help, they responded vaguely, ignored most of my emails, and refused to take responsibility or refund the shipping.It seems they ship internationally without verifying if the products can legally enter the country, and leave the customer to deal with the consequences.This makes me wonder if they might be profiting from shipping charges, even when orders never reach their destination.💬 Avoid this company if you’re outside the U.S.It’s risky, expensive, and shows zero customer support.
Absolutely amazing! I ordered from the U.K on Tuesday morning and by the Thursday afternoon I had received the Zymox ear solution for my dog. Dispatched very fast and well packaged. I’ve ordered items in the U.K that didn’t arrive that fast! A*
Ordered my dog’s medication on Thursday and on Friday spoke to Dave in customer service who was awesome and super helpful and friendly and said it should arrive on Saturday, and if not then, then on Monday. It did not arrive Saturday or Monday. On Tuesday I checked with FedEx which said it was delayed and would be here on Wednesday between 5 and 8 PM. Dave and the other girl in customer service assured me that they put extra ice bags in, and the medicine—which has to be refrigerated and/or on ice—would definitely still be viable when it arrived. There were two very small ice packs in the bag, and they were at room temperature which was 71°, so I’m sure the medicine isn’t viable anymore and needs to be thrown away. Also, it was very frustrating dealing with their pharmacist because my vet faxed over the prescription multiple times and Hardy Paw kept saying they didn’t have it, and then my vet thought I had ordered too little of the amount and asked them to double the prescription so I could give him a second dose in a week, but Hardy Paw informed me that I was only approved for one box and the second box would be sent when they got the approval. I was on the phone with Hardy Paw and my vet five times each during the day so a total of 10 phone calls. Dave in customer service told me that he was packing the box himself and that the other box would arrive in a separate shipment, but everything arrived together, so did he actually pack it himself like he said he did? And why did I receive my box on Wednesday night when I ordered it on Thursday night? I was not offered any options on the shipping charge because it had to be 2 Day Express because it had to be refrigerated, and it was $37 to ship it. That’s clearly not 2 day shipping, so I’m extremely upset with FedEx as well.
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