hartfordauto.com

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Steve Miller
As an AARP member I get junk mail from the Hartford all the time. We'll I finally made the call to

As an AARP member I get junk mail from the Hartford all the time. We'll I finally made the call to get a quote. Person on phone was nice. I am 67 and have not had an accident in 40 years, retired Leo. I have 3 vehicles, an suv, small pickup and a F350 through all state. FIRST, they would not insure my 350. SECONDLY, I asked for a detailed quote so I could compare with my all state. All they gave me was a bottom line figure. Nothing showing coverage amounts. FINALLY, they were a lot higher and no coverage on my 350. I'm not going to switch.

1
Date of experience: Apr 19, 2026
Steve Miller
Insurance, they couldn't even give me a quote

As an AARP member I get junk mail from the Hartford all the time. We'll I finally made the call to get a quote. Person on phone was nice. I am 67 and have not had an accident in 40 years, retired Leo. I have 3 vehicles, an suv, small pickup and a F350 through all state. FIRST, they would not insure my 350. SECONDLY, I asked for a detailed quote so I could compare with my all state. All they gave me was a bottom line figure. Nothing showing coverage amounts. FINALLY, they were a lot higher and no coverage on my 350. I'm not going to switch.

1
Date of experience: Mar 10, 2026
Tim Jones
Absolutely terrible onboarding…

Absolutely terrible onboarding experience. Total waste of time.

1
Date of experience: Jan 22, 2026
Tanya Tanner
Don't need a loaner car in Texas. You will be stranded

I have had car insurance since 1990. I have never had trouble renting cars or getting a loaner from a dealership until I started using The Hartford Auto insurance. The dealership in Texas said that underwriter is on the DO NOT LOAN A CAR list because they do not pay when a vehicle is damaged. Now I am without my car or a loaner. When I called customer service they said "Go somewhere else". This is ridiculous and completely uncalled for. I am so disgusted.

1
Date of experience: Dec 10, 2025
Pennie Langevin
I had The Hartford from 11/23/2022 and…

I had The Hartford from 11/23/2022 and cancelled on 04/16/2025. My premiums were deducted monthly. On 8/14/2025 I received a letter from a collection agency saying I owed Hartford $226.40. I never received any communication from Hartford. I went on to their web site and could no longer access my policy when it was effective. I called and they said there were days I owed from my last deduction as it is taken out retro but I couldn't verify this. I have to rely on what they email me. I think it's very dishonest they take off my previous policy on line and don't even contact you or send you an explanation of what they want to collect and just send you to a collection agency. Beware of The Hartford. Can't believe AARP represents them.

1
Date of experience: Sep 24, 2025
S.C. Bryant
Zero communication, no way to speak to adjustors, takes months to pay out...

Try not to get into an accident with anyone who uses Hartford. They are a run around, with adjustors that NEVER call back or return emails. 6 weeks in and I haven't been paid. Their automated system says they sent checks, they didn't. If you call in, they just send you to the adjustors voicemail, who never calls back.

1
Date of experience: Aug 11, 2025
Lionel Baker
Will never trust hart(less)ford

Recently switched to Hartford through AARP, have had continuos coverage for over 40 years. We had to send in medical coverage info for health insurance, which we did three times as the kept saying they never got it. Afte the third time i sent them the document, i never heard back and stupidly assumed they received it. We just called to check on renewal amount and they told us they csncerled our insurance 4 months ago!! Never told us they cancelled our policy, now we have to pay enourmous amounts to get coverage as they totally screwed us. It will take years to recoup the damage they did. We have never had an accident. Will never do business with them or get insurance through AARP again.

1
Date of experience: Jul 30, 2025
SnipForTheLose
Worst professional call

My call with Hartford had to be the worst professional call I’ve had in years. I was looking for Professional Liability Insurance and after the rep obtained all my info, they said they think they had a company for me and would transfer me and give them all my information so far. I thought that odd but said ok. They passed me to Derick who asked how he could help me. Appears he didn’t have any of my information but my name and began asking me the same questions, when I asked what information was shared from my previous call he said only basic. I was annoyed since I had been asked very detailed information that I would now have to repeat. In the middle of one of the questions he said we don’t have anything for you and then hung up on me. I called back to complain to someone higher up only to be passed again and then received a recording to try online again or leave my information. I will never call this company again. Too many others that can assist me. I have an excellent insurance record.

1
Date of experience: Jul 07, 2025
Edwin Baker
Purchasing theu AARP BEWARW

Initially when I went thru AARP and purchased my Hartford policy everything appear great--good rates and simple switch.HOWEVER, following an accident in my driveway where I hit a shrub and needed to have a bumper replaced my premiums went from 173 per month for my 2 vehicles to 357 per month this is after 3o years driving without so much as a parking ticket. Essentially, the Hartford penalized me for this and wad going to get their money back with considerable interest with the rate increase. Needless to say, I immediately contacted my local Progressive agent who got me the exact same coverage at 115 per month. Nobody that I have spoken with has EVER heard of an insurance company pulling this type of nonsense. It feels as though they are taking advantage of people who signed up via AARP. to add insult to injury they have also charged me a fee for switching to another company.

1
Date of experience: Apr 23, 2025
EB61
I wished I had read the reviews

Customer service from getting a tow to communicating with an adjuster is awful. The only thing that they do in a timely manner is take your monthly premium.

1
Date of experience: Apr 21, 2025

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